Field Service Engineer

Woodrow Mercer Engineering; North Hertfordshire; Hybrid; GBP 36,000; Full time

Job summary

A leading manufacturer of laundry equipment in the UK is seeking a skilled Field Service Engineer to provide on-site maintenance and repairs for commercial laundry machines. Candidates should have electrical and mechanical competencies, ideally with white goods experience, and be capable of troubleshooting complex faults. The position offers a salary of £36,000 along with bonuses, a company van, and comprehensive benefits, including a pension scheme and healthcare coverage. Flexibility to travel is required.

Benefits

28 days’ holiday (plus bank holidays)

Pension scheme with employer contributions

Private healthcare and life-assurance cover

Training and development opportunities

Qualifications

• Experience in domestic or commercial white goods is highly desirable.
• 2+ years field-service experience in a related industry will be beneficial.
• Ability to read electrical schematics and perform safe isolation.

Responsibilities

• Attend customer sites for repairs and maintenance on commercial laundry equipment.
• Troubleshoot and diagnose electrical, mechanical, hydraulic, and pneumatic faults.
• Maintain accurate service records and parts usage logs.

Skills

White Goods Experience

Electrical & Mechanical Competence

Technical Aptitude

Gas Qualification

Communication Skills

Travel Flexibility

Team Player

Education

City & Guilds or NVQ Level 3 in Electrical/Mechanical discipline

Job description

Job Title : Field Service Engineer

Location : Hertfordshire & neighbouring areas (Bedfordshire, Buckinghamshire, WD, HA / SG / UB / LU )

Salary : £36,000 basic + bonus structure, overtime pay & company benefits

Employer : Confidential leading manufacturer & service provider of commercial laundry equipment

About the Role

As a Field Service Engineer, you will be the face of our company—delivering exceptional on‑site maintenance, repairs and technical support for our industry‑leading commercial laundry machines. You’ll work closely with end‑users and distributor technicians to diagnose faults, carry out preventive servicing, and minimise equipment downtime.

Key Responsibilities

Attend customer sites across Hertfordshire and neighbouring counties to perform repairs, preventative maintenance and servicing on commercial laundry equipment (both proprietary and third‑party machines).

Troubleshoot and diagnose electrical, mechanical, hydraulic and pneumatic faults efficiently, ensuring high first‑time‑fix rates.

Maintain accurate service records, parts usage logs and work‑completion documentation.

Ensure your service vehicle is well stocked, organised and maintained to company standards.

Provide telephone support and guidance to customers and distributor technicians when on‑site attendance isn’t required.

Contribute to continuous‑improvement initiatives : assist with technical bulletins, training materials and product‑enhancement feedback.

What We’re Looking For

White Goods Experience (Ideal) : Prior experience working on domestic or commercial white goods (washers, dryers, dishwashers, etc.) is highly desirable.

Electrical & Mechanical Competence : City & Guilds or NVQ Level 3 (or equivalent) in an electrical / mechanical discipline, or 2+ years’ field‑service experience in a related industry.

Technical Aptitude : Proven ability to read electrical schematics, perform safe isolation / dead testing, and fault–find electronic and electromechanical systems.

Gas Qualification (Desirable) : Commercial or domestic gas‑service certification; support available for Gas Safe registration if not already qualified.

Communication Skills : Excellent verbal and written skills, with a customer‑focused mindset.

Travel Flexibility : Willingness to travel regionally (Hertfordshire & neighbouring counties) and occasionally overnight.

Team Player : Self‑motivated, trustworthy and adaptable; able to work independently while contributing to a broader support network.

What We Offer

Competitive Remuneration : £36,000 basic salary plus fixed bonus scheme, overtime rates and additional travel allowances.

Vehicle Provision : Fully maintained company van, with fuel card and business‑use insurance.

Comprehensive Benefits : 28 days’ holiday (plus bank holidays), Pension scheme with employer contributions, Private healthcare & life‑assurance cover, Training & development (including technical upskilling and Gas Safe courses).

Work–Life Balance : Structured hours, predictable travel and a supportive team culture committed to your well‑being.