Field Service Engineer

Halmer Recruit; High Wycombe; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A specialist manufacturing company in High Wycombe seeks an experienced Field Service Engineer. You will install, maintain, and repair various high-tech dental laboratory equipment across the UK. The ideal candidate has hands-on experience with CNC machinery and excellent customer service skills. This role offers a competitive salary and benefits including training and career progression.

Benefits

£40,000 - £55,000 salary

Company vehicle and expenses

Pension scheme and healthcare cover

21 days holiday plus bank holidays

Qualifications

• Proven experience as a Field Service Engineer / Service Technician.
• Hands-on experience with CNC machinery, 3D printers, or thermal equipment.
• Strong mechanical, electrical, and control systems troubleshooting skills.

Responsibilities

• Install, configure, and test milling machines and 3D printers.
• Perform warranty service, fault diagnosis, and maintenance.
• Deliver outstanding on-site service and technical support.

Skills

Proven experience as a Field Service Engineer

Hands-on experience servicing CNC machinery

Strong mechanical troubleshooting skills

Excellent communication and customer service skills

Education

Apprenticeship, HNC/HND, or degree in Engineering

Job description

Overview

Are you an experienced Field Service Engineer looking for your next career move?

Join a specialist manufacturing and dental technology company based in High Wycombe. We are looking for a skilled Field Service Engineer to support the installation, servicing, and repair of CNC milling machines, 3D printers, sintering furnaces, and other high-tech dental laboratory equipment across the UK.

This is a hands-on role for an engineer who enjoys variety, problem-solving, and providing excellent customer service while working with cutting-edge digital manufacturing equipment.

Role Purpose

As part of our technical service team, you will:

• Install, commission, and maintain advanced dental CAD/CAM equipment.
• Carry out repairs under warranty and service contracts.
• Minimise customer downtime and provide expert technical support.
• Play a key role in enabling dental laboratories to deliver world-class digital workflows.

Responsibilities

Installation & Commissioning

• Install, configure, calibrate, and test milling machines, 3D printers, and sintering furnaces.
• Train customers on safe use, daily care, and basic troubleshooting.

Maintenance & Repair

• Perform warranty service, fault diagnosis, and scheduled preventive maintenance.
• Troubleshoot mechanical, electrical, thermal, and software-related issues.
• Replace and configure motors, heaters, sensors, control boards, and similar components.

Customer Support

• Deliver outstanding on-site service and technical advice.
• Build long-term relationships and ensure customers get maximum performance from their equipment.
• Escalate complex issues and liaise with manufacturers when necessary.

Reporting & Administration

• Complete service reports, warranty documents, and installation forms.
• Track spare parts usage and maintain stock records.
• Provide feedback to improve products and service processes.

Skills & Experience

Essential

• Proven experience as a Field Service Engineer / Service Technician / CNC Engineer / Maintenance Engineer.
• Hands-on experience servicing CNC machinery, 3D printers, thermal equipment, or similar systems.
• Strong mechanical, electrical, and control systems troubleshooting skills.
• Ability to read and interpret technical diagrams and manuals.
• Excellent communication and customer service skills.
• Full UK driving licence willingness to travel extensively.

Desirable

• Apprenticeship, HNC/HND, or degree in Electrical/Mechanical Engineering, Mechatronics, or similar.
• Knowledge of dental CAD/CAM workflows and laboratory processes.
• Experience with additive manufacturing and furnace technologies.
• Familiarity with warranty service procedures and spare parts logistics.

Benefits

• £40,000 - £55,000 salary (depending on experience).
• Laptop, phone, company vehicle/expenses, and specialist tools provided.
• Full training manufacturer certification on supported equipment.
• Pension scheme, healthcare cover, and 21 days holiday bank holidays.
• Long-term career progression with a leading supplier in the dental technology and advanced manufacturing sector.