Field Service Engineer

Woop ltd; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading technology firm is seeking an experienced AV Field Service Engineer to thrive in troubleshooting and solving technical challenges. This home-based role requires traveling across London and Europe to provide on-site technical support and deliver remote assistance. Ideal candidates will possess strong AV/VC system knowledge and excellent customer service skills. The position offers a competitive salary, car allowance, and a comprehensive benefits package including overtime, pension, and private health insurance.

Benefits

Car allowance

Private health insurance

Overtime scheme

5 weeks holiday

Pension scheme

Qualifications

• Experienced AV Field Service Engineer with strong troubleshooting and problem-solving skills.
• Proactive team player with a desire to learn and mentor others.
• Flexible to travel across London and beyond.

Responsibilities

• Provide on-site AV technical support across London and occasionally in Europe.
• Deliver remote support via various communication methods.
• Troubleshoot and maintain AV and VC systems.

Skills

Troubleshooting

Technical knowledge of AV/VC systems

Customer service

Time management

Tools

Microsoft Dynamics

Freshdesk

Zoom

Microsoft Teams

Job description

AV Field Service Engineer

Location: Home-based, covering London (with some UK & Europe travel)

Salary: Competitive basic + car allowance + excellent benefits package

About the Role

Are you an experienced AV Field Service Engineer who thrives on troubleshooting and solving technical challenges? We're representing a fast-growing technology company specialising in cutting‑edge audio-visual communication and collaboration solutions.

Due to continued growth, we're looking for an enthusiastic and motivated AV Field Service Engineer to deliver industry-leading support for both new installations and service-only client contracts. If you enjoy developing your expertise, working directly with clients, and becoming the 'go-to' person who saves the day — this could be your next move.

Key Responsibilities

• Provide on‑site AV technical support to clients across London, with occasional travel across the UK and Europe.
• Deliver remote support via phone, email, video call and remote access sessions.
• Ensure service level agreements are met, responding promptly and professionally.
• Troubleshoot and maintain AV and VC systems (e.g. Crestron, Q‑SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller).
• Deliver ad hoc end‑user training to ensure systems are used effectively.
• Maintain accurate documentation of work, including commissioning updates and service visit reports.
• Carry out scheduled preventative maintenance visits and provide clear reporting.
• Identify opportunities to improve service processes and contribute ideas to enhance client satisfaction.
• Collaborate with other teams to share insights, scope additional AV/VC work, and support ongoing service contracts.

Working with the Wider Team

• Work closely with colleagues, providing advice and support on AV matters.
• Use company systems diligently (e.g. Microsoft Dynamics, Freshdesk, Teams).
• Liaise with the commissioning team for handovers and post‑install support.
• Mentor junior AV engineers when required.
• Coordinate with delivery and logistics teams to ensure timely availability of parts and equipment.
• Support company welfare, appraisals and team‑building initiatives.

What We're Looking For

• A proactive team player with a passion for troubleshooting and problem solving.
• A flexible approach to travel across London and occasionally further afield.
• Strong technical knowledge of AV/VC systems and willingness to keep learning.
• Professional, courteous, and committed to delivering excellent customer service.
• Good time management, record keeping, and attention to detail.
• A strong sense of pride in representing the company in appearance and behaviour.

Package Includes

• Competitive basic salary
• Car allowance
• Overtime scheme
• Pension scheme
• Private health insurance & additional cover
• 5 weeks holiday (including Christmas allocation, subject to management approval)

How to Apply

If you're ready to take the next step in your AV career with a supportive and growing company, we'd love to hear from you. Apply today with your CV and we'll be in touch.