Field Service Engineer

Harrison Scott Associates; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a Field Service Engineer to install, repair, and maintain products with a strong focus on customer service. The role requires travel within North West England, with a requirement for excellent technical skills, problem-solving abilities, and a full UK driving license. Benefits include a competitive salary, company car, and private healthcare.

Benefits

Company car

Mobile phone

Private healthcare

Death in service insurance

Pension scheme

Qualifications

• Proven background in field service engineering.
• Strong interpersonal skills and team collaboration.
• Excellent communication skills, both written and verbal.

Responsibilities

• Install, repair and maintain the Company’s products.
• Ensure exceptional customer service in a high paced environment.
• Respond to call outs in a timely manner.

Skills

Field service engineering

Problem solving

Interpersonal skills

Communication

Computer literacy

Job description

Overview

Job Title: Field Service Engineer – Sheet-fed Litho Presses

Location: North West England (home based in the Midlands or South East; travel required)

Salary: Highly Competitive - Negotiable

Responsibilities

• Install, repair and maintain the Company’s products to a specified standard and carry out customer training when required to provide the highest level of service.
• Put the customer at the heart of all activity ensuring exceptional customer service in a high paced environment.
• Represent the Company with a professional and committed attitude.
• Respond to call outs in a timely and professional manner; identify and resolve technical faults.
• Provide advice and training to customers when required.
• Undertake relevant training as directed, which may include computer based training.
• Undertake all repairs in a safe manner and in accordance with manufacturers’ recommendations and Health and Safety legislation.
• Complete all necessary reporting requirements and paperwork accurately and timely.
• Effectively use technology tools such as PDA and laptop.
• Maintain car stock to required standards.
• Support other engineers as necessary.

Relationship and Communication

• Build strong working relationships and communicate effectively with Technical Specialists, Service Managers, Work Controllers, Sales and relevant departments.
• Build and maintain professional, confident and friendly relationships with customers and colleagues.

Requirements / Qualifications

• Proven background in field service engineering with a logical approach to problem solving.
• Strong interpersonal skills working within a team.
• The ability to work alone but also be part of a team.
• Excellent communication skills, both written and verbal, with a high degree of computer literacy.
• Full UK driving license.

Benefits

• Excellent salary, company car, mobile phone, private healthcare, death in service insurance and pension scheme.

This position has now been filled.