Field Service Engineer

Costa Coffee; Conwy; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading coffee brand in North Wales is seeking a Field Service Engineer to maintain and repair coffee equipment. The role involves troubleshooting and providing excellent customer service while collaborating closely with partners. Candidates should have experience in electrical or mechanical engineering. The company offers competitive pay and extensive training programs to support career growth.

Benefits

Access to Coca-Cola share scheme

Up to 10% annual bonus

High spec Ford van for business and personal use

50% discount on food and drinks

Smart pension matching up to 10%

Financial Support Fund

Qualifications

• Experience using service equipment in an electrical or mechanical engineering role.
• Able to diagnose faults and repair equipment effectively.
• Strong communication skills for managing issues.

Responsibilities

• Diagnose faults to repair or replace coffee equipment.
• Communicate issues and solutions to escalate.
• Provide excellent customer service to partners.

Skills

Problem-solving

Customer service

Agility in work

Electrical engineering experience

Mechanical engineering experience

Job description

Overview

Field Service Engineer – North Wales – From £35,100 per annum - Permanent

(WA6, WA7 or LL Postcodes Only)

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And there’s never been a better time to join us as a Field Service Engineer.

So, why Costa?

We\'re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• Up to 10% annual bonus
• High spec Ford van for business and personal use (optional)
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve - which means you’ll be:

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first-class customer service for our partners

Who you are

It’s your unique ingredients we’re interested in:

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An efficiency expert ready to keep our equipment operating effectively
• A people person who can stay calm under pressure

Our training

We believe in developing and investing in talent! As we continue our journey of growth, it is important to us that we invest in our Field Service Engineers.

Our City & Guilds Assured training programme has been developed to help you reach your full potential. At Costa Coffee we want you to have the desire to continuously improve, striving to ensure that tomorrow we are better than today.

We have a world class academy, where we deliver your technical learning, which is bespoke to each machine proposition and this showcases our fleet and immerses you in our Brand.

Prior to your technical academy training you will be accompanied by a Field Service Engineer to observe the role and responsibilities. You will experience hands on learning with our IT platforms out in the field. Then you will join our Technical Trainers and receive in depth training in our Loudwater Academy - encompassing: servicing & maintaining our fleet, fault finding using your technical knowledge. You will be supported and coached by our champions in the field to embed your learning, build your confidence and you will have access to our digital platform that will support you day to day!

Our training programme meets the global quality standards set by City & Guilds and enables continuous improvement.

We will set you up for success so you can feel confident and understand our technical documents, complete your Electrical Safety Learning and be able to deliver the perfect coffee on every visit.

Working pattern

37.5 hours a week, 1 / 4 weekends

Contacts

For any reasonable adjustments and general queries, please get in touch with [e-mail]