Field Quality Rep - 9 months FTC

CPM Ireland; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beer dispense service provider is seeking a Dispense Rep to ensure quality in customer outlets across Northern Ireland. This role involves maintaining beer dispense equipment and performing scheduled hygiene procedures. Applicants should have a GCSE education, experience in dispense systems, and strong interpersonal skills. The position is contract-based until September 2026 and offers a competitive salary alongside benefits including a company vehicle and allowances.

Benefits

Base Salary

Daily Lunch Allowance

Company vehicle

Fuel Card

Phone Allowance

Tablet

Expenses reimbursement

Qualifications

• Experience as a Dispense Rep or Field Quality Rep.
• Ability to maintain customer relationships professionally.
• Knowledge of beer dispense systems and electrical/plumbing experience desirable.

Responsibilities

• Maintain beer dispense equipment to ensure quality.
• Complete hygiene procedures on a scheduled basis.
• Respond to customer emergency calls effectively.
• Document and report on stock levels and equipment performance.

Skills

Interpersonal skills

Customer relationship building

Time management

Knowledge of beer dispense systems

Fault diagnosis

KPI achievement

Energetic attitude

Education

GCSE education

Trade qualification

Job description

Are you passionate about beer, do you want to be a key player in ensuring consumers get the perfect pint of Diageo’s market leading draught beer brands such as Guinness, Harp, Rockshore, Carlsberg or Smithwick’s then this is the role for you. The primary focus of this 6-month temporary CPM role is to maintain beer dispense equipment across Northern Ireland for our client Diageo.

Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the QSP team this role is expected to make a significant contribution to delivering value for our Client demonstrating initiative to drive best practice and continuous improvement. A “can-do” attitude combined with a customer‑centric focus is essential for success in this role.

This role is contract role until September 2026

Primary Responsibilities

• Completing dispense line hygiene procedure to a scheduled journey plan;
• To respond to and resolve customer Emergency Calls;
• Accurate management of equipment stocks in district;
• Accurate recording of Diageo Ireland assets in trade;
• Stock and equipment reporting in trade;
• Product Quality Tracking and reporting;
• To carry out Age of Beer reporting and return beer tagging;
• To build and maintain strong customer relationships;
• To assist with outlet refurbishments and system upgrades when required;
• To carry out tap resites when required;
• The installation and withdrawal of dispense equipment to include permanent and temporary equipment when required;
• Delivery and placement of POS material and basic merchandising when required;
• All of the above to be completed to company standard and within all specified SLA’s;
• To operate in an effective, efficient and professional manner when completing all tasks and representing CPM and client;
• To work within industry health and safety standards;
• To generate new ideas and ways of working;
• To consistently strive to reach highest standards of performance for customers;
• To ensure at all times that you operate in an effective and efficient manner to complete all tasks;
• To undertake any other duties and responsibilities as instructed by your line manager.

Experience:

• Experience working as a Dispense Rep/Field Quality Rep - completing Surge line cleaning.
• Excellent Interpersonal and communication skills
• Ability to build and maintain excellent client and customer relationships
• Can demonstrate a clear ability to handle client and customers in a professional manner
• Knowledge of beer dispense systems and equipment desirable
• Knowledge of beer dispense fault finding desirable
• Target driven with proven record of achieving KPI’s
• Organised and can manage a host of priorities
• Excellent commercial awareness
• Energetic and enthusiastic
• Previous electrical or plumbing experience desirable
• Experience diagnosing faults

Qualifications:

• Education to GCSE level
• Qualification in a trade is desirable

Delivery of KPI’s

• Complete to SLA Visits – 95%
• Cleaned to SLA Lines – 94%
• Surge Line Target – 87.5%
• Surge Performance – 92%
• E Calls – Complete to SLA
• RB Data Inputting - Accuracy
• SDC’s Results

Benefits

• Base Salary
• Daily Lunch Allowance
• Company vehicle
• Fuel Card
• Phone Allowance
• Tablet
• Expenses – all out of pocket expenses i.e. parking, tolls etc.