Field Operations Scheduler and Dispatch Lead

Johnson Controls; Sunbury-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent technology company in Sunbury-on-Thames is seeking a Planner/Dispatcher to support installation teams through effective scheduling and resource management. The role involves maximizing engineer productivity, managing customer appointments, and ensuring timely material orders. Ideal candidates will have customer service experience and be computer literate. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary

25 days of annual leave

Pension plan with up to 7% employer contribution

Exclusive discounts on products

Career development opportunities

Qualifications

• Experience in customer service is essential.
• Proficiency in computer usage and scheduling software.

Responsibilities

• Manage all inbound and outbound telephone activity.
• Maximise engineer productivity through optimised scheduling.
• Coordinate material ordering for customer visits.
• Provide job details to engineers for next-day tasks.

Skills

Customer Service experience

Computer literate

Job description

A prominent technology company in Sunbury-on-Thames is seeking a Planner/Dispatcher to support installation teams through effective scheduling and resource management. The role involves maximizing engineer productivity, managing customer appointments, and ensuring timely material orders. Ideal candidates will have customer service experience and be computer literate. Competitive salary and comprehensive benefits are offered.