Field Operations Manager

Serco Limited; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a Field Operations Manager to drive compliance within their Asylum Accommodation and Support Services Contract in Nottingham. This role involves managing housing officers and maintenance operatives, ensuring high standards of accommodation and service user support. The ideal candidate has strong people management skills, a track record in property maintenance, and the ability to analyze data for reporting purposes.

Qualifications

• Proven experience in managing multi skilled maintenance operatives.
• Ability to produce accurate and timely reports.
• Experience in delivering against KPIs and working to tight deadlines.

Responsibilities

• Provide management to Maintenance Operatives and Housing Officers.
• Ensure compliance with AASC contract and company policies.
• Lead strategic direction for Housing Officers and Maintenance Operatives.

Skills

Proven people management skills

Ability to analyze data

Delivering against key performance indicators

Working within set budgets

Job description

Overview

We're recruiting for a Field Operations Manager to drive compliance within the designated portfolio of our Asylum Accommodation and Support Services Contract (AASC). We focus on providing a high standard of accommodation for the service users we house through a combination of both reactive and planned maintenance, completed by our team of multi skilled maintenance operatives and approved contractors.

Responsibilities

• Provide clear management to Maintenance Operatives and Housing Officers in their provision of property maintenance services and service user support services, and accountability to the Head of Field Operations for all property maintenance services and any service user support services within the respective region.
• Provide leadership and strategic direction to the Housing Officers and Maintenance Operatives within their allocated portfolio; work with other Management Team members to deliver outstanding and effective service.
• Ensure compliance with the AASC contract, company policies, processes and procedures for designated area of responsibility, through management of staff and liaising with other teams within the business, landlords, sub-contractors, external agencies and partners.
• Ensure all properties within their allocated area are safe, habitable, fit for purpose and fully equipped in accordance with contract standards both national and local, while also ensuring regulatory and legislative requirements are met.
• Ensure provision of service user dispersal, relocation, ongoing support services and discontinuation activities within their designated portfolio is delivered in accordance with the contract and that all service users maintain compliance with the conditions of their support provision.

What you\'ll need to do the role

First and foremost, you will have proven people management skills and the ability to analyse data and produce accurate timely reports. A background in managing multi skilled maintenance operatives, delivering against key performance indicators, working to tight deadlines and within set budgets, would also be beneficial.