Field IT Engineer: Printer & PC Desk-Side Support

A&O IT Group; Colchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services company based in the UK is seeking a Field Engineer to provide support for printers, laptops, and desktops. The ideal candidate will have proven experience in repairing hardware and delivering desk side support in Windows environments. A full UK driver’s license and the ability to work variable hours are required. This role offers a company vehicle, a fuel card, and a rolling 6-month contract. Strong communication skills and customer service experience are essential.

Benefits

Company vehicle

Fuel card

Qualifications

• Proven experience as a printer and MFP engineer, including repair to board level.
• Flexibility to work variable start and finish times depending on business needs.
• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.
• Diagnose and repair devices to board level with precision.
• Deliver Level 1 desk side support for Windows-based systems.
• Perform hands-and-feet network support for connectivity issues.
• Maintain accurate records of work and parts in service systems.
• Ensure excellent customer service and communication.

Skills

Printer and MFP engineering experience

Repair laptops and desktops to board level

Desk side support for Windows environments

Hands-and-feet network support experience

Strong problem-solving skills

Excellent communication skills

Job description

A leading IT services company based in the UK is seeking a Field Engineer to provide support for printers, laptops, and desktops. The ideal candidate will have proven experience in repairing hardware and delivering desk side support in Windows environments. A full UK driver’s license and the ability to work variable hours are required. This role offers a company vehicle, a fuel card, and a rolling 6-month contract. Strong communication skills and customer service experience are essential.