Field Incident Responder – Water Utilities

Thames Water Utilities Limited; Guildford, Enfield, Epsom, East Ham; On-site; GBP 26,000 - 31,000; Full time

Job summary

A major water utility provider is seeking a Customer Incident Responder in Guildford to join their operational response team. This role requires a hands-on, customer-focused individual to manage incidents and maintain customer satisfaction during service disruptions. Responsibilities include setting up bottled water stations, developing plans for key sites, and ensuring compliance with health and safety standards. The position offers a salary range of £26,000 to £31,000 per year, along with benefits.

Benefits

24 days holiday increasing to 28

Generous Pension Scheme

Performance-related pay plan

Access to health and wellbeing benefits

Qualifications

• Full UK driving licence and confident driver.
• Happy to work independently in remote locations and outdoors.
• Previous experience in customer service or utilities sector is a plus.

Responsibilities

• Responding to incidents and supporting customers.
• Setting up and managing bottled water stations.
• Developing site-specific plans for key locations.

Skills

Good communication skills

Customer-focused approach

Ability to work under pressure

Basic IT skills

Job description

A major water utility provider is seeking a Customer Incident Responder in Guildford to join their operational response team. This role requires a hands-on, customer-focused individual to manage incidents and maintain customer satisfaction during service disruptions. Responsibilities include setting up bottled water stations, developing plans for key sites, and ensuring compliance with health and safety standards. The position offers a salary range of £26,000 to £31,000 per year, along with benefits.