Overview
Job Description. Position: Field Engineer in Finning (UK) Ltd Oil and Gas division. You will respond to customer's repair and service requests. You will be responsible for diagnosing and providing comprehensive details about the nature of the problem to both the customer and Finning to create a quote as per the request of the customer within a cost and time-effective manner. Location: This field role will be based from home and will be reporting into the Aberdeen depot.
Responsibilities
- Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
- Contact customer’s site management to register arrival and presence on site and ensure knowledge of customer procedures to adhere to site requirements.
- Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, to provide the customer with information for the work required and to enable Finning to construct a quote as requested by the customer.
- Identify the parts required to carry out the repair and requisition any parts and determine expected delivery times so that a date and time of any necessary service re-visit can be agreed with the customer.
- Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement to bring the machine up to the required standards.
Specific Skills
- Work autonomously on own initiative and as part of a team.
- Strong communication and interpersonal skills with the ability to build positive relationships across all levels of the business.
- Motivated and dynamic self-starter.
- Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
- Effective problem solver with strong analytical skills.
Knowledge
- Knowledge in the use of field-based diagnosis tools and equipment is essential.
- Experience with Caterpillar engines and generators.
- Electronic, mechanical and electrical engineering principles.
- Experience working in offshore environments.
Education
Formally apprentice trained (NVQ Level 3) and served engineer.
Benefits
- Basic salary £37,963
- Offshore day rate
- 25 days holiday (purchase up to 5 extra days holiday)
- Annual Bonus
- Annual Tool Allowance
- Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
- Access to company share scheme
- Up to 7% pension (matched by company)
- Life insurance
- Laptop and phone
- Industry leading CAT product training
- Overtime
Additional Benefits and Statements
Additionally, enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to work with a charity of choice, and length of service recognition awards.
Equality and Hiring Notes
Finning is a diverse and inclusive employer and an equal opportunity employer. As a company, we do not discriminate based on any protected characteristics. Finning provides reasonable accommodations / adjustments during the recruitment process. Finning is a forces-friendly employer and has signed the Armed Forces Covenant.