Field Engineer - Ipswich

T-Tech; Ipswich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT consultancy firm in Ipswich is seeking a proactive Field Engineer for a hybrid role. This position involves conducting site visits, providing exceptional customer service, and troubleshooting technical issues. The ideal candidate has proven experience in customer service, a natural technical curiosity, and effective communication skills. Join a dynamic team where your contributions make a difference.

Benefits

Competitive Salary

Medical Cash Benefits

Pension Contributions

Life Assurance & Income Protection

Training & Development

Team Gatherings in London

Qualifications

• Proactive, people-focused problem solver.
• Enjoy learning, troubleshooting, and finding smart solutions quickly.
• Ability to explain technical issues clearly.

Responsibilities

• Conduct approximately four site visits per week across core areas.
• Resolve technical issues quickly and professionally.
• Document work accurately to maintain seamless service.

Skills

Proven customer service experience

Natural technical curiosity

Strong communication skills

Growth mindset

Education

Certifications like MS-900 and AZ-900

Job description

Field Engineer – Ipswich

Location: Ipswich (occasional travel to London & Colchester)
Working Pattern: Hybrid

Are you looking for a field engineering role where every day is different, where you’re trusted to work independently, and where your efforts have a direct impact on clients’ success?

As a Field Engineer with T-Tech, you will be part of a team of eight engineers. You’ll conduct approximately four site visits per week, covering Ipswich, London, and Colchester. Your role is client-facing, technical and service-driven – ensuring our customers get reliable, high-quality support on site.

What You’ll Do

• Travel regularly across our core areas – Ipswich, London, and Colchester – carrying out around four site visits each week and keeping every day varied and interesting.
• Deliver exceptional customer service, acting as the first point of contact on-site, resolving technical issues quickly and professionally, and leaving clients with a positive experience.
• Work closely with the wider engineering team, sharing knowledge and supporting one another to maintain our high standards of delivery.
• Troubleshoot, diagnose, and escalate issues where necessary, making sure nothing slips through the cracks.
• Document your work accurately, helping to keep our records up-to-date and our service seamless.
• Represent T-Tech with professionalism, building strong relationships with clients and ensuring they feel supported.

What We’re Looking For

We’re looking for a proactive, people-focused problem solver who is excited to make an impact. You’ll bring:

• Proven customer service experience – you know how to keep clients happy and turn challenges into positive outcomes.
• A natural technical curiosity – you enjoy learning, troubleshooting, and finding smart solutions quickly.
• A growth mindset – certifications like MS-900 and AZ-900 are a plus, but if you don’t have them yet, we’ll support you to get there.
• Strong communication skills – you can explain technical issues in a clear, friendly way and build trust with clients.

Why Join T-Tech?

At T-Tech, we believe in rewarding talent, fostering growth, and creating an environment where you can thrive. Here’s what we offer:

• Competitive Salary – We value your skills and experience, so we ensure you're rewarded accordingly.
• Medical Cash Benefits – Because your well-being matters. Get support for everyday healthcare costs.
• Pension Contributions – We match your contributions up to 4% of your salary, helping you plan for the future.
• Life Assurance & Income Protection – Peace of mind for you and your loved ones.
• A Learning-Focused Environment – Work alongside experts in cutting-edge technology and stay ahead of the curve.
• Training & Development – We invest in your growth, providing opportunities to expand your skill set.
• Team Gatherings in London – Connect with colleagues, celebrate successes, and collaborate in person at our exciting all-hands events three times a year.

At T-Tech, you won’t just have a job—you’ll have a career in an innovative, dynamic, and supportive workplace where your contributions truly make a difference.

About T-Tech

T-Tech is one of the UK’s fastest-growing IT consultancy, support, and cloud service providers, specialising in SMEs within the accountancy and professional services sectors. Our mission is to help businesses embrace innovation, enhance productivity, and gain a competitive edge through cutting-edge technology solutions.

We operate across six key service areas:

• Business Consultancy
• IT Support
• Technical Consultancy
• Cloud, Networks and Security
• Intelligent Automation
• Communications

At T-Tech, we foster a working environment that is both professionally rewarding and enjoyable. By joining our team, you will be part of a company that values expertise, collaboration, and continuous improvement.