Field Collections Agent

The Midland; City of Westminster; On-site; GBP 27,000 - 36,000; Full time

Job summary

A leading collections company is seeking a Field Collections Agent located in the UK to assist customers with financial solutions. This role involves visiting clients at their homes to discuss payment options and resolve outstanding accounts. Ideal candidates should possess a clean driving record, be tech-savvy, and enjoy independent working outdoors. The position offers a full-time schedule with flexible hours and an earnings potential of up to £35,765 annually, including bonuses and benefits like a fuel card and training.

Benefits

31 days holiday

Fuel card for business use

Referral bonus scheme

Uncapped monthly bonuses

Comprehensive induction programme

Ongoing training and professional development

Access to Medicash

Qualifications

• Clear criminal record; no CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving license, own car, and business insurance required.
• Comfortable working independently and outdoors.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Accept payments and set up repayment plans.
• Educate customers about consequences of non-payment.

Skills

Independent working

Tech-savvy

Customer engagement

Job description

Field Collections Agent

Start date: 16th February 2026

Location: Within a 90‑minute travel radius of your home (applicants must reside within Rhyll)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (our current Field team earn monthly bonuses from £200‑£400)

Earnings potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including prime hours)

No warrant work involved

About the Role

As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You will offer empathy, guidance, and practical solutions that make a real difference.

Key Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non‑regulated clients, including reconnection visits.
• Accept payments, set up repayment plans, and re‑engage customers with client services.
• Educate customers about the potential consequences of non‑payment.
• Use an Orbit‑supplied iPad to update account outcomes in real time.

Working Hours

We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window: Monday‑Friday visiting between 8 am‑8 pm and Saturday 9 am‑1 pm. Of your 40 hours, 10 must be worked during prime hours (4 pm‑8 pm Monday and Saturday 9 am‑1 pm).

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral bonus scheme
• Uncapped monthly bonuses (£200‑£400 typical)
• Comprehensive 5‑week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record; no CCJs, IVAs, or bankruptcies in the last 6 years.
• Full driving licence (max 6 points), own car, and will require business insurance.
• Tech‑savvy and comfortable working independently.
• Prefer working independently, outdoors, and engaging with people face‑to‑face.
• Value flexibility and autonomy in your schedule.

Job Type

Full‑time. Pay: £27,965.00 – £35,765.00 per year.

Job Ref: CCAFLD