Field Collections Agent

Encore Capital Group; Remote; GBP 27,000 - 36,000; Full time

Job summary

A financial services company is looking for a Field Collections Agent to work independently and engage with customers. You will resolve outstanding payments and provide guidance to help clients achieve financial stability. Successful candidates will earn a salary between £27,965 and £35,765 annually, including bonuses. The role requires a full UK driving licence, good communication skills, and the ability to work flexible hours. This is a full-time position within a supportive work environment.

Benefits

31 days holiday

Fuel card for business use

Referral Bonus Scheme

Uncapped monthly bonuses

Comprehensive induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme

Qualifications

• Hold a full UK driving licence with access to a vehicle.
• Tech-savvy and comfortable working independently.
• Clear criminal record and good financial history.

Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options.
• Handle accounts for both regulated and non-regulated clients.
• Educate customers about the potential consequences of non-payment.
• Use an Orbit-supplied iPad to update account outcomes.

Skills

Communication skills

Driving licence

Customer service

Tech-savvy

Job description

Field Collections Agent

Start date 16th February 2026

Location: Within a 90-minute travel radius of your home (applicants must reside within Bangor)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,765 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including prime hours) No Warrant Work Involved

Do you:

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Working Hours

We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

• 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm
• 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 - £35,765.00 per year

Job Ref: CCAFLD