Field Care Supervisor

Caremark Ltd; Harlow; On-site; GBP 27,000; Full time

Job summary

A prominent home care service provider is urgently seeking a Full-time Field Care Supervisor in Harlow. You will conduct client assessments and support workers in delivering high-quality care. The ideal candidate will have significant experience in home care, excellent problem-solving skills, and be organized. The role offers a competitive salary with various benefits, including company events and a pension. Flexibility is essential as shifts may require weekends and evenings.

Benefits

Company events

Company pension

Free parking

Sick pay

Work from home (when appropriate)

Qualifications

• Previous experience as a senior support worker or in a line manager capacity.
• At least 3 years’ experience in a domiciliary/home care agency.

Responsibilities

• Carry out Individual Needs Assessments for new customers.
• Conduct risk assessments for customer management.
• Facilitate the induction of new Care & Support Workers.

Skills

Good problem-solving skills

Organised and methodical

Flexible around working schedules

Education

NVQ/QCF level 2/3 in Health & Social Care

Job description

Field Care Supervisor (Urgently Recruiting – Full Time)

£27, per year

£ BONUS FOR ONCALL

We are currently recruiting for a Full‑time Field Care Supervisor to join our growing team at Caremark (Harlow and Epping Forest) branch. You will be part of a team of Field Care Supervisors at our branch.

Caremark (Harlow and Epping Forest) is an established and highly regarded home care provider offering home care, personal support, home help and companionship services. Caremark aims to deliver the highest standards of professional care and support to those in need and who choose to remain living in their own homes.

Principal Responsibilities

• Carry out Individual Needs Assessments for new and potential customers.
• Conduct risk assessments as part of the Individual Needs Assessment and update these as required for risk management.
• Carry out introductory visits when a Care & Support Worker visits a customer for the first time.
• Hold on‑call phone on a rota basis; this will include evenings and weekends.
• Allocate suitable alternative Care & Support Workers when an existing worker is unable to attend a call.
• Facilitate the practical induction of all new Care & Support Workers.
• Conduct customer reviews and respond to Individual Review Forms completed by Care & Support Workers promptly.
• Urgently report any changes in a Care & Support Worker’s or customer’s schedule to the Care Coordinator.
• Monitor all customers for service and Care & Support Worker satisfaction.
• Ensure accuracy and completeness of all documentation held in customers’ homes.
• Support, monitor, supervise and mentor all Care & Support Workers in the field; encourage and identify opportunities for continuing professional development.

Hours – Full Time

• Full‑time hours: 40 hours per week – Minimum of 5 days a week, which sometimes will be every other weekend.
• Oncall is rotated between 3 FCS, including evenings and the weekend.
• Flexible outside of hours to cover calls as and when needed (paid as overtime).
• If you work a late shift (9 pm) you may come in a little later the following day.

Candidate Requirements

• Previous experience as a senior support worker or in line manager capacity.
• Ideally NVQ/QCF level 2/3 in Health & Social Care, or willingness to work towards this.
• Good problem‑solving skills and a willingness to take on challenges.
• At least 3 years’ experience working for a domiciliary/home care agency (preferred).
• Organised, methodical, and a good eye for detail.
• Flexible around working schedules, roles and responsibilities.

Benefits

• Company events
• Company pension
• Free parking
• Sick pay
• Work from home (when appropriate)

Schedule

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental Pay Types

• Performance bonus

Ability to Commuter / Relocate

• Harlow: reliably commute or plan to relocate before starting work (required).

Job Types

Full‑time, Permanent