Field Account Manager

Daisy Corporate Services Trading Limited; Reading; Remote; GBP 25,000 - 30,000; Full time

Job summary

A corporate services company in Reading is looking for a Field Account Manager to engage with small business clients. This role requires a proactive approach to sales, focusing on cross-selling and up-selling while building strong relationships. The ideal candidate has recent sales experience, is KPI-driven, and possesses excellent communication skills. The position offers a salary of up to £30,000 and benefits including extensive holiday and professional development opportunities.

Benefits

25 days holidays plus additional days based on service

Professional development opportunities

Eye care vouchers

Discounts at over 1,200 retailers

Additional day off for birthdays or weddings

Qualifications

• Recent Sales or Account Management experience.
• Fast thinking, self-motivated, resilient, and enthusiastic.
• Ability to work under pressure and manage workload.

Responsibilities

• Understand customer requirements and create mutual account development plans.
• Present bespoke solutions to meet customer needs.
• Collaborate with the desk-based account management team.

Skills

Sales or Account Management experience

Target & KPI driven

Excellent verbal and written communication skills

Ability to develop trusting relationships

Strong organizational and customer relation skills

Computer literacy

Problem-solving skills

Job description

Job Description

Salary: Up to £30,000 plus £5,000 car allowance or company car

Location: Field Based

Working Hours: 8:30/9:00 - 17:00/17:30

This role involves cross-selling and up-selling to businesses with a typical employee size between 10 and 30. The majority of your time will be spent visiting customers to hold face-to-face meetings, with a typical week being 1 day in the office/home and 4 days out on customer visits. As a Field Account Manager, your role will involve being a trusted advisor to your customer base, proactively offering consultative assistance for projects related to digital transformation. It is a busy, customer-facing role delivering exceptional service while meeting sales targets. You will take ownership of customer accounts and utilize support departments where necessary.

Key Responsibilities:

• Understand customer requirements through effective questioning and rapport building to create a mutual account development plan and uncover sales opportunities
• Present bespoke solutions to meet customer needs
• Collaborate with the desk-based account management team to provide comprehensive service
• Proactively communicate with customers, including booking visits
• Build strong relationships and create value for customers
• Upskill and self-learn continuously
• Cross-sell and up-sell all Daisy products and services
• Meet revenue and product penetration targets monthly
• Identify and escalate opportunities for additional sales
• Minimize customer churn
• Re-sign customers into new contracts
• Work towards targets, KPIs, goals, and objectives
• Complete tasks within specified timescales and keep systems updated
• Collect and maximize customer contact details

Qualifications:

• Recent Sales or Account Management experience
• Target & KPI driven
• Excellent verbal and written communication skills
• Ability to develop trusting relationships
• Fast thinking, self-motivated, resilient, and enthusiastic
• Ability to work under pressure and manage workload
• Strong organizational and customer relation skills
• Computer literacy
• Problem-solving skills

Additional Information:

Benefits of working at Daisy:

• 25 days holidays plus additional days based on service
• Professional development opportunities
• Eye care vouchers and discounted Medicash membership
• Discounts at over 1,200 retailers
• Additional day off for birthdays or weddings