FCA-Compliant Collections Advisor | Hybrid Role

Parkside; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A forward-thinking financial services company in Milton Keynes is seeking a Collections Advisor to resolve outstanding balances through phone, SMS, email, and chat. The role emphasizes handling difficult conversations with empathy, ensuring compliance with FCA regulations. Candidates should have prior experience in collections or customer service, excellent communication skills, and strong PC literacy. Offering competitive salary, hybrid working, and a comprehensive benefits package, this position provides ample opportunities for career growth.

Benefits

Flexible working arrangements

Comprehensive benefits including healthcare

Discounted gym memberships

Regular training opportunities

Qualifications

• Experience in customer service or collections is essential.
• Understanding of treating customers fairly principles.
• Ability to prioritize and work under pressure.

Responsibilities

• Engage with customers to resolve outstanding balances.
• Communicate through phone, SMS, email, and chat.
• Advise customers with empathy regarding financial difficulties.
• Maintain professionalism in all interactions.

Skills

Previous experience in a collections role

Understanding of FCA regulations

Excellent verbal and written communication skills

Strong PC literacy

Ability to handle difficult conversations

Tools

Microsoft Office

Job description

A forward-thinking financial services company in Milton Keynes is seeking a Collections Advisor to resolve outstanding balances through phone, SMS, email, and chat. The role emphasizes handling difficult conversations with empathy, ensuring compliance with FCA regulations. Candidates should have prior experience in collections or customer service, excellent communication skills, and strong PC literacy. Offering competitive salary, hybrid working, and a comprehensive benefits package, this position provides ample opportunities for career growth.