Fare Compliance and Customer Service Officer

West Midlands Metro; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional transportation authority is looking for a Revenue Officer to enhance revenue through exceptional customer service. The successful candidate will travel across the Metro network to check tickets and issue Penalty Fare Notices while providing reassurance to customers. Essential skills include strong communication and the ability to manage challenging scenarios. Training for career growth is offered, along with a competitive salary and excellent benefits, including pension and free travel on select services.

Benefits

Competitive salary

Pension

Free travel on some services

Qualifications

• Ideal candidate will exhibit strong communication skills and the ability to handle difficult circumstances.

Responsibilities

• Enhance revenue through exceptional customer service.
• Travel throughout the Metro network to check tickets.
• Issue Penalty Fare Notices.

Skills

Strong communication

Ability to manage challenging situations

Job description

A regional transportation authority in Birmingham is seeking a Revenue Officer to enhance revenue through exceptional customer service. The ideal candidate will travel throughout the Metro network to check tickets, issue Penalty Fare Notices, and serve as a reassuring contact for customers. Essential skills include strong communication and the ability to manage challenging situations, with training provided for career growth. This role offers a competitive salary and superb benefits including a pension and free travel on some services.