Family Support Worker

ACVO TSI; Aberdeen City; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A community service organization in Aberdeen seeks a Family Support Worker to provide targeted intervention to young people and their families. This role involves developing support plans, engaging in community settings, and requires flexibility for evening and weekend shifts. Applicants must have a minimum of 2 years of social care experience and a valid driving license. The position emphasizes collaborative practices, resilience, and the ability to work with families in challenging situations. Apply by sending your CV to the specified email.

Qualifications

• Must understand childhood trauma and its impact on behavior.
• Ability to establish trusting relationships with young people.
• Competence in reflective practice and continuous improvement.

Responsibilities

• Deliver outcome-based support to young people and families.
• Participate in collaborative team work for effective support.
• Advocate for young people within multi-agency contexts.

Skills

Communication skills

Resilience

Strengths-based approach

Collaboration

Education

Social Care experience (minimum 2 years)

Job description

Vacancy Details

Position: Family support worker – Aberdeen. Closing date for applications: Wednesday 7 January 2026 at midnight.

Job Description

A Family Support Worker will deliver intervention to young people within the Targeted Family Support Team in Aberdeen. The role involves working with young people and their families to develop and deliver support plans that address behaviours and needs. Work is in community settings, including homes and suitable community spaces, and may entail evening and weekend shifts on a rostered basis.

The Family Support Worker will respond to individualised needs, improve outcomes in line with GIRFEC principles and include inGEM’s model of support, and demonstrate leadership and ownership over effective service delivery to young people and families.

Key Responsibilities

Service Delivery

• To build relationships and deliver outcome‑based support to young people and families, involving all key stakeholders.
• Identification and recording of support needs in partnership with the young person and their family/carer.
• To be available for young people and families at critical times, including the possible response to calls to inGEM’s helpline.
• To explore values and attitudes with young people and their families in a supportive manner, to affirm feelings and ideas, and nurture and confirm their learning.
• To engage young people and families in 1‑1 support in their community.
• To develop and deliver groupwork activities to meet assessed need.
• To broker in specialist services to address identified needs such as addiction or domestic abuse.
• To work in daily partnership with existing community resources, organisations and supports to sustain positive change within families and identify appropriate move‑on strategies.
• Actively help young people and families recognise progress and use this assessment to inform the wider contract management of case progression.
• Ability to assess and respond appropriately to situations where young people/families may be at risk of harm. This may involve escalation and referral to more appropriate services.
• To respond to the young people and families and generate solutions using professional judgement and decision making which is risk enabled.
• Assist the young people and their family to understand the impact of their behaviour within their wider community using appropriate tools including the Scottish Government Place Standard Tool.
• To co‑produce with the young person a sustainability plan that reflects their learning and wider community supports to support them moving on from inGEM support.
• Promotion of inGEM’s Helpline as part of meeting young people and family’s needs 24/7, 365 days a year.

People

• To understand the impact of childhood trauma and adverse experiences on the young person and family’s behaviour, coping mechanisms and functioning.
• To understand the different coping mechanisms that young people and their families use to deal with stress and high emotions, and to respond appropriately.
• To demonstrate professional resilience when providing support with sensitive or challenging issues.
• To use a strengths‑based approach to empower individuals facing adversity to find solutions and make positive changes, ensuring resources are in place to sustain these changes.
• To establish mutually trusting, open and non‑judgemental relationship with young people and their families.
• To participate in collaborative team work to provide a ‘scaffolding of support’ around individual young people and families.
• To develop strong partnerships with the wider stakeholders to support the delivery of inGEM services.

Influence

• To ensure young people and families are empowered to advocate on their own behalf with other agencies.
• To support young people and families to effectively communicate with others.
• To reflect on practice, share learning and promote continuous practice improvement within a team setting.
• To articulate to service users and partner agencies the inGEM framework of intervention and the key aspects of the service delivery model including use of the inGEM practitioner’s toolkit (A Better Life).
• To role model appropriate practice standards and professional boundaries to others.
• Establish and maintain high quality relationships with referrers and partner agencies to ensure the right young people get the right help at the right time and that their progress is recognised.
• Identification of service gaps in the area and using strategies to influence community planning.
• Promote the project within the area to ensure the service is used to full capacity.
• Demonstrate understanding of your impact on people and how they might see you.

Resources

As a lead worker, participate in planning and deployment to ensure time is used effectively to meet the needs of young people and families 24/7, 365 days per year, with the support of inGEM’s Helpline.

• To record the required information that will evidence progress against project outcomes and the ongoing evaluation process.
• To maintain and produce accurate and timely records and reports.
• To ensure support is delivered in line with inGEM’s Policies Procedures, SSSC Codes of Practice & National Guidelines.

Quality Assurance

• To be accountable for the quality of your work and be able to evidence this work effectively.
• To actively participate in formal supervision and continuous professional development.
• To generate creative and new solutions to issues faced by young people and families.

Application

To apply please send your CV to [e-mail].

Additional Information

• You must have a valid driving licence and access to a road‑worthy vehicle.
• Be available between 8 am and 10 pm.
• Be flexible to work weekends.
• Have minimum of 2 years Social Care work experience.

Interview Process

• Group interview (3 hours): Date 15 January 2026.
• Individual interview (1 hour): Date 22 January 2026.