Family Engagement Worker

Lincolnshire Action Trust; Morton; On-site; GBP 23,000 - 28,000; Full time

Job summary

A community support organization in the UK is seeking individuals to provide outstanding customer service and build relationships with clients. The role requires a minimum NVQ4 Advice and Guidance qualification and the ability to facilitate activities for children. With a competitive salary starting at £27,615 and benefits such as a non-contributory health scheme and generous annual leave, this position is essential to supporting vulnerable clients within the community.

Benefits

Non-contributory cash back health scheme

Competitive salary

6% employer pension contribution

Minimum of 33 days annual leave

Qualifications

• Minimum NVQ4 Advice and Guidance qualification, or willingness to work towards this qualification.
• Full, valid UK driving license and access to a vehicle for business use.
• Right to work in the United Kingdom.

Responsibilities

• Demonstrate outstanding customer service.
• Build sustaining relationships with service users and customers.
• Facilitate play and activities for children of different ages.
• Use IT systems effectively.

Skills

Outstanding customer service

Interpersonal skills

Problem-solving skills

Planning and organizing ability

Education

Minimum NVQ4 Advice and Guidance qualification

Job description

Requirements for Flexibility

There may be ad-hoc cover required on a weekend so flexibility will be required.

Salary & Benefits

• Access to a non-contributory cash back health scheme and well‑being service
• Access to a reward gateway
• Payment of mileage expenses at HMRC current rate
• Ongoing commitment to training and development
• Competitive salary of £27,615 for full‑time (37 hours) employees holding a relevant NVQ4 or equivalent vocational qualification
• Trainee salary of £23,492 (37 hours) and salary of £24,399 (37 hours) for those with a relevant Level 3 vocational qualification or equivalent
• 6 % employer pension contribution
• Minimum of 33 days annual leave per year, including statutory holidays (increasing by one day per full year of service up to a maximum of 38 days)

Key Responsibilities

Demonstrate outstanding customer service and build sustaining relationships with service users, customers and other agencies. Exhibit excellent interpersonal and problem‑solving skills, planning and organising ability, and facilitate play and activities for children of different ages. Use IT systems effectively.

Core Values & Values Alignment

Show passion for and demonstrate the five core values of the organisation.

Qualifications & Requirements

• Minimum NVQ4 Advice and Guidance qualification, or willingness to work towards this qualification after successful probation
• Right to work in the United Kingdom
• Full, valid UK driving licence and access to a vehicle with insurance for business use to travel throughout the area

Organisational Impact

Over 20,000 clients access our services each year and volunteers are a valuable element of LAT's support for individuals involved in the criminal justice system.

Testimonials

"I consider LAT one of the best organisations that I have ever worked with both in probation and in prisons" – Governing Governor HMP Lincoln

"There is a commitment by staff to go above and beyond to support vulnerable clients" – Staff Member

"Staff continuing professional development is exceptionally well supported" – Matrix Assessment Report 2021