Failsafe Officer | Imperial College Healthcare NHS Trust

IMPERIAL COLLEGE HEALTHCARE NHS TRUST; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the City of London is seeking a dedicated administrator for the ophthalmology department. The candidate will provide comprehensive clinic and patient management, ensuring quality service, maintaining office systems, and supporting the multidisciplinary team. This role offers career development, flexible working options, and various staff benefits, including health and well-being programs.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Qualifications

• Strong organizational skills to maintain office and information systems.
• Excellent customer service abilities.
• Experience in healthcare administration is beneficial.

Responsibilities

• Establish and monitor office and information systems.
• Ensure quality and customer care standards.
• Manage patient pathways and customer service.

Job description

Overview

Provide a comprehensive and quality administration service to the designated department of ophthalmology. The main focus of the role is to provide clinic and patient management for allocated clinics as appropriate. The role supports management and multidisciplinary teams, including Consultants, in managing this cohort of patients and clinics.

Responsibilities

• Establishing, maintaining and monitoring excellent office and information systems directly related to this area and within the hospital
• Ensuring quality and customer care standards are met where relevant
• Contributing to positive patient experiences
• Provide failsafe support for allocated clinics, ensuring clinic numbers are maintained at a level that is safe for both patients and staff, including cancelling and rebooking patients where necessary
• Act as a point of contact for all patients under this pathway and provide excellent customer service at all times
• Act as a point of escalation to senior and direct line management if any concerns within clinic capacity or patients
• Ensuring patient pathway runs smoothly within the specified area and is not delayed or lost to follow up
• To provide reception cover if needed
• Applicant may be required to cross site between Western Eye Hospital and Stowe Eye Care Centre

About the employer

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Optional benefits include Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

This advert closes on Thursday 9 Oct 2025