Facilities Manager

NHS; Leatherhead; On-site; GBP 50,000 - 57,000; Full time

Job summary

A regional health services provider in Leatherhead is seeking a Facilities Manager to lead service delivery across multiple sites. This role involves ensuring customer satisfaction, managing facilities operations, and maintaining compliance standards. Ideal candidates should have extensive experience in facilities management and relevant qualifications. This is a full-time permanent position offering a salary range of £50,008 to £56,908 per year.

Qualifications

• Minimum of three years' experience leading a facilities management operation.
• High level of literacy and numeracy skills.
• Practical and in-depth understanding of Hazard Analysis.

Responsibilities

• Lead a team to deliver excellence in Customer Experience.
• Ensure all performance targets are achieved.
• Manage day-to-day service delivery across a dispersed estate.

Skills

Leadership

Risk Assessment

Customer Experience

Project Management

Education

Degree or equivalent

IWFM Level 4 qualification or equivalent

Job description

Overview

Surrey and Borders Partnership NHS Foundation Trust is a Mental Health Authority covering Surrey and North Hampshire. An exciting opportunity has arisen to help shape the Facilities Services within the Property Directorate for the future.

The Facilities Manager will be customer facing and will represent the customer into Property and Property to the customer. The role will lead a team to deliver excellence in Customer Experience for teams occupying the buildings, ensuring sites are safe, secure, compliant and comfortable for occupants. It involves managing day-to-day service delivery across a dispersed estate comprising Hospitals, Homes, Hubs and General Offices. The Facilities Manager will provide leadership and management of the team to ensure all performance targets are achieved.

Responsibilities

• Represent Property as the subject matter expert for Facilities Management services, ensuring buildings are maintained to a good quality and all statutory activities are completed within agreed timeframes.
• Serve as the primary point of contact for escalations related to Facilities Services failures and work with Property Services to implement service resolutions, ensuring lessons are learnt and applied.
• Promote and operate safe working practices to ensure a safe environment, contributing to the development of a safety culture.
• Coordinate access for maintenance with Service Management, understand the impact on service and feedback to the Property Services team.
• Support the Trust Compliance Manager as required to enable the Trust to meet statutory duties.
• Work with the Facilities Operations Manager to ensure services meet the changing requirements of the Trust.
• Ensure the effective delivery of FM services, including cleaning, catering, security, waste management, grounds maintenance and porterage.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD/ADHD assessment services in Hampshire. We actively seek to engage people who use our services and our communities in improving mental wellbeing. We work with NHS and voluntary sector organisations to support people who use services and carers.

Surrey is a beautiful county located close to Central London and the South Coast, with good road and rail networks and nearby airports (Gatwick and Heathrow).

Important notices

Applicants must have the right to work in the UK for the duration of the role. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the Disclosure and Barring Service. Working from home contracts do not attract high cost area payments. Regrettably, sponsorship cannot be offered for all roles due to UK Home Office requirements.

Details

Date posted: 01 October 2025

Pay scheme: Agenda for Change

Band: Band 7

Salary: £50,008 to £56,908 per year (incl. 5% Fringe HCAS, pa, pro rata)

Contract: Permanent

Working pattern: Full-time

Reference: 325-7448301-CORP

Job location: 18 Mole Business Park, Randalls Road, Leatherhead, KT22 7AD

Requirements

Experience (Essential):

• Minimum of three years' experience leading a facilities management operation.
• Experience managing the development of a property portfolio and team.
• At least 3 years management experience in either Catering or Domestic Services.
• High level of literacy and numeracy skills.
• Practical and in-depth understanding of Hazard Analysis/Risk Assessments.
• Ability to recognise user needs and develop services accordingly.
• Proactive in dealing with areas of responsibility.
• Hold a full UK driving license as travel between sites is essential.

Desirable:

• Experience in a healthcare environment.

Qualifications (Essential):

• Degree or equivalent plus specialist knowledge from postgraduate study or significant formal training.
• IWFM Level 4 qualification or equivalent.
• A further qualification in management or a degree would be an advantage.

Desirable:

• HTM for estates and Facilities management.
• L8 water management.

Employer details

Employer: Surrey and Borders Partnership NHS Foundation Trust

Address: 18 Mole Business Park, Randalls Road, Leatherhead, KT22 7AD

Employer's website: sabp.nhs.uk/working-for-us