Facilities Management Officer

Hampshire County Council; Winchester; On-site; GBP 27,000 - 31,000; Full time

Job summary

A local government authority in Winchester seeks a Facilities Management Officer to ensure the successful delivery of meetings and events. You will manage daily operations and support a dynamic team in a varied environment. Ideal candidates will have a background in customer service and possess strong communication and organizational skills. This role allows for flexible working hours, including possible overtime during peak periods.

Qualifications

• Experience in a similar role is required.
• Strong communication skills are necessary for building relationships.
• Flexible approach to respond positively to challenges.

Responsibilities

• Oversee the day to day running of the office.
• Liaise with staff and customers to ensure all meetings and events are successful.
• Provide managerial support to the team.

Skills

Customer service

Managerial skills

Organizational skills

Job description

Facilities Management Officer

Job Reference: HCC621795
Salary Range: £27,780 - £30,564 per annum
Work Location: Elizabeth II Court, Winchester
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date: 10 October 2025
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received

An exciting opportunity has arisen for an organised, hardworking and enthusiastic individual to join our dynamic Events team at Hampshire County Council. The team provide a very diverse support role, with meetings, events and ceremonies taking place across the complex, which boasts over 80 meeting rooms with varying levels of specialist AV equipment. The Events team work closely with staff and external customers to ensure that meetings and events run smoothly and successfully.

The Role:

Are you passionate about delivering exceptional events and creating memorable experiences? We’re looking for a proactive and customer-focused FM Officer to join our Facilities Management team. This hands-on role blends behind-the-scenes coordination with front-of-house service, ensuring the seamless delivery of meetings, functions, and events across our facilities.

Teamwork is an essential requirement of the role, enabling the team to be robust in providing an excellent standard of customer service and you will help guide them to meet their goals and oversee their success. You will support the team as they carry out their day-to-day duties and have a hands-on approach during busy times. Overall, the team change layouts, set up AV equipment, assist staff booking rooms and manage aspects of the room booking software along with meeting organisers to discuss their requirements for larger events. We also operate webcasting equipment for several internal meetings, so they can be watched live on the internet by interested members of the public.

What you’ll do:

• Oversee the day to day running of the office
• Support the team to be able to carry out their duties
• Liaise with staff and customers to ensure all meetings and events are successful
• Ensure all out of hour meetings are staffed and be responsible for the monthly rota
• Provide managerial support to the team, e.g. carrying out one-to-ones
• Financial responsibilities for room hire reimbursement
• Provide support to the Senior FM Officer

What we’re looking for:

We’re looking for someone who is confident, dependable, and experienced in a similar role. You’ll be a strong team player with proven managerial skills and a genuine commitment to excellent customer service. Your communication skills will help you build positive relationships with a wide range of stakeholders and handle situations professionally and effectively.

You will have good organisational skills and have a flexible approach to be able to respond positively when faced with challenges. Have sound IT skills and have a willingness to learn new systems and processes. The role can be very demanding during peak periods, with flexible working necessary along with overtime opportunities in the evenings and at weekends.

We provide a flexible, inclusive, and motivating workplace where your talent is recognised and nurtured. You’ll be part of a supportive environment that encourages you to be your best, with opportunities to grow and develop in your role.

If you're ready to make a meaningful difference in Hampshire, we’d love to hear from you.

To learn more about the benefits we offer, please explore ourBenefits Package .

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.