Facilities Coordinator

JLL; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading real estate services firm in Reading is seeking a dynamic Facilities Coordinator to manage facility operations and tenant relations. This role requires a minimum of 2 years in facilities or property management and offers a chance to enhance customer satisfaction and vendor relationships. Join a team committed to excellence and delivering exceptional service in the local business community.

Qualifications

• 2 years of experience in facilities management or property management.
• Experience in customer service and relationship management.
• Background in vendor management and contract coordination preferred.

Responsibilities

• Act as the primary liaison for facility operations and tenant relations.
• Manage facility contracts and vendor relationships.
• Coordinate special events for clients and JLL initiatives.

Skills

Interpersonal communication

Customer service orientation

Organizational abilities

Problem-solving mindset

Multitasking

Education

Minimum 2 years in facilities management or related field

Tools

Microsoft Office Suite

Facility management systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator

Position Overview

We are seeking a dynamic Facilities Coordinator to serve as the primary liaison for facility operations, tenant relations, and workplace management. This role combines property management expertise with exceptional customer service to ensure seamless facility operations while representing JLL and our clients with professionalism and excellence in the local business community.

Key Responsibilities

Property & Tenant Management

• Act as primary point of contact for all tenant inquiries, requests, and escalations
• Build and maintain strong relationships with tenants and landlords where applicable
• Ensure compliance with lease terms and legal requirements across the portfolio
• Coordinate service visits with property management representatives and approved vendors
• Drive high standards and consistency in lease requirement management
• Monitor tenant satisfaction and proactively address concerns

Workplace Operations

• Provide exceptional hospitality and support for guests, visitors, and employees
• Resolve facility-related issues including janitorial services, conference room management, workstation support, and interior/exterior furnishings and equipment
• Coordinate and schedule maintenance activities to meet defined Service Level Agreements (SLAs)
• Collaborate with internal departments (IT, Security, Kitchen, Real Estate) to ensure high-quality project completion
• Ensure facility compliance with local building, health, safety, and fire codes
• Develop and implement operational procedures and standard operating practices
• Identify and present monthly cost‑saving opportunities and operational improvements

Vendor & Contract Management

• Manage facility contracts as the client’s designated managing agent
• Coordinate vendor discussions regarding goal setting, performance criteria, and reviews
• Maintain strong relationships with suppliers and service providers
• Monitor service delivery quality and contractor performance

Administrative & Event Support

• Coordinate special events for clients and JLL initiatives
• Handle mail services including pickup, delivery, postage preparation, and courier coordination
• Support various administrative tasks to ensure smooth daily operations
• Assist with workplace technology integration and facility improvements

Client Relations & Business Development

• Represent JLL and clients professionally in the local and regional business community
• Promote JLL’s reputation and capabilities to prospective tenants and clients
• Lead efforts to monitor and enhance customer satisfaction
• Serve as brand ambassador for facility management excellence

Experience & Education

• Minimum 2 years of experience in facilities management, property management, or related field
• Demonstrated experience in customer service and relationship management
• Background in vendor management and contract coordination preferred

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with facility management systems and technologies
• Interest in continuous improvement and emerging workplace technologies

Core Competencies

• Excellent interpersonal, communication, and organizational abilities
• Outstanding customer service orientation with problem‑solving mindset
• Strong multitasking capabilities with ability to work independently
• Professional demeanor with excellent written and verbal communication skills
• Ability to work effectively both independently and as part of a remote team
• Self‑motivated with capability to work without direct supervision

Location: On‑site – Berkshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [e-mail] or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.