Facilities Assistant (Roving Ambassador)

Mitie; Ferring; On-site; GBP 27,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking a Facilities Assistant (Roving Ambassador) to enhance the visitor and colleague experience. This role involves ensuring a seamless, high-standard workplace by managing meeting spaces, greeting guests, and providing technical support. The ideal candidate has experience in luxury hospitality, outstanding communication skills, and a proactive approach to problem-solving. This position offers a competitive hourly wage and a dynamic work environment.

Qualifications

• Experience in high-end corporate environments or luxury hospitality.
• Immaculate personal presentation and outstanding communication skills.
• Strong tech confidence with various software tools.

Responsibilities

• Perfect meeting spaces for events to high standards.
• Provide warm, concierge-level welcomes to visitors.
• Ensure customer-facing areas are clean and safe.
• Manage check-ins and queues efficiently.
• Conduct AV checks and troubleshoot technical issues.
• Be proactive and visible within the workplace.

Skills

Experience in high-end corporate environments or luxury hospitality

Outstanding communication skills

Strong tech confidence

Familiarity with AV equipment

Problem-solving approach

Attention to detail

Tools

Outlook

Teams

Visitor management systems (e.g., Condeco)

Job description

Facilities Assistant (Roving Ambassador)

£12.71 per hour | £26,500 per annum | Monday‑Friday, 7am‑6pm
Location: Lloyds Banking Group, Bristol Harbourside | Join the UK's leading facilities management company

Your Role

Be the Ambassador of a 5‑Star Workplace Experience

As a Facilities Assistant (Roving Ambassador), you'll be the heartbeat of a seamless, premium workplace experience. Every visitor, every colleague, every moment—you make it exceptional.

Working closely with our Regional Front of House Manager and Facilities Manager, you'll ensure the office runs flawlessly, looks immaculate, and feels welcoming. No two days will be the same, and your natural people skills, organisation, and calm under pressure will shine.

This role is active, varied, and out‑and‑about—perfect for someone who enjoys being on their feet and at the centre of the action.

What You'll Be Doing

• Perfecting meeting spaces: Set up and reset rooms and event areas to exacting standards
• Warm, concierge‑level welcomes: Greeting visitors and colleagues with professionalism and genuine care
• Ownership of key areas: Ensuring all customer‑facing spaces are safe, clean, and presented to 5‑star standards
• Managing check‑ins & queues: Keeping things smooth, efficient, and stress‑free
• Technical first‑fix support: Conducting AV checks, troubleshooting issues, and ensuring equipment is always guest‑ready
• Being a visible, proactive presence: Floor walks, service audits, and coordinating with teams to resolve issues quickly
• Supporting VIP visits: Delivering personalised, exceptional service
• Handling colleague queries: Across digital platforms and in‑person—always with a “how can I help?” mindset
• Hosting contractors and collaborating with workplace teams
• Admin excellence: Trackers, logs, reports, ordering supplies, preparing briefings
• Acting as the eyes and ears when the Facilities Manager is away

What You'll Bring

• Experience in high‑end corporate environments or luxury hospitality
• Immaculate personal presentation and outstanding communication skills
• Strong tech confidence: Outlook, Teams, Chrome, visitor management systems (e.g., Condeco)
• Familiarity with AV equipment (MTRs, microphones, speakers, docking stations)
• A problem‑solving, proactive approach and exceptional attention to detail
• Ability to stay calm, organised, and helpful—whatever the day brings
• SIA licence (provided)

Join Us

Help us create a workplace that shines. A place where colleagues feel supported, visitors feel welcome, and every detail contributes to an extraordinary experience.

Join the Mitie Team. Together our diversity makes us stronger.