F&B Team Member - Hampton by Hilton London Gatwick Airport

Rbh Hospitality Management; Wootton Bridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hospitality company in Wootton Bridge seeks a dedicated individual to join their team. The role involves welcoming guests, taking orders, and ensuring high service standards. Ideal candidates will have a passion for guest experiences and an eagerness to learn. Benefits include discounted hotel stays, free gym access, and flexible arrangements. Join a supportive team and thrive in a lively hospitality setting.

Benefits

Discounted hotel room rates

Additional birthday leave

Free gym access

30% F&B discount

Refer a friend scheme

Flexible working arrangements

Wagestream payment options

Travel and retail discounts

Employee Assistance Programme

Wellness events

Free meals on duty

Qualifications

• Passion for creating positive guest experiences.
• Willingness to learn despite lack of experience.
• Ability to interact confidently with guests and colleagues.

Responsibilities

• Welcome guests and provide attentive service.
• Take and process food and drink orders accurately.
• Serve food and drinks maintaining presentation standards.
• Keep dining area stocked and organized.
• Uphold hygiene and health standards.

Skills

Customer service

Food and beverage service

Communication skills

Teamwork

Attention to detail

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

The Hampton by Hilton, London Gatwick Airport is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 bedrooms, a restaurant and bar serving up to 500 covers a day in peak season, the hotel has a gym facility onsite and has 2 meeting rooms, each able to accommodate up to 20 delegates.

Responsibilities

• Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
• Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
• Serve food and drinks with care, keeping presentation standards high and timing smooth.
• Set up, clean, and reset tables and service areas, maintaining an inviting and well‑organised dining space.
• Prepare and serve a variety of beverages, including basic barista duties and refreshing non‑alcoholic drinks.
• Keep the dining area stocked by assisting with inventory and restocking supplies.
• Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
• Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

Qualifications

• A friendly, professional approach with a passion for creating positive guest experiences.
• Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
• Clear communication skills to interact confidently with guests and colleagues.
• A keen eye for detail, especially in order accuracy and food presentation.
• Team‑focused, ready to jump in and support others to keep service flowing.
• Flexibility and energy to thrive in a fast‑paced setting, handling peak times with ease.

Benefits

You will have access to a benefits package we believe truly works for our people.

• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Free Gym Access (onsite)
• 30% F&B discount at RBH hotels
• Refer a Friend scheme
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Access to discounted travel and high‑street discounts from various retailers
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year