Extra Care Assistant (Housing)

Guinness Partnership; Bathampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading housing management organization is seeking a part-time Extra Care Assistant in Bathampton. The role involves providing high-quality housing management services and resolving resident issues. Applicants should be customer-focused with strong communication and problem-solving skills. The position offers a competitive hourly rate of £13.36 and attractive benefits including pension contributions, holiday allowances, and lifestyle benefits. Join our dedicated team to make a difference in residents' lives.

Benefits

Competitive pay

Pension contribution up to 9%

Company sick pay

Life assurance

27 days holiday plus bank holidays

Employee Assistance Programme

Cycle-to-work scheme

Performance pay bonus

Health plan options

Free eye test vouchers

Qualifications

• Experience of working with customers and acting on their feedback.
• Ability to communicate well with others.
• Proven problem-solving and decision-making skills.
• Good level of IT skills and knowledge.
• Good verbal and written communication skills.

Responsibilities

• Provide advice and guidance for repairs and tenancy management.
• Engage and communicate effectively with residents.
• Respond positively to resolve resident complaints.
• Liaise with on-site contractors and keep residents informed.
• Complete routine health and safety inspections to ensure compliance.

Skills

Customer service experience

Communication skills

Problem-solving skills

IT skills

Teamwork

Administration skills

Job description

JOB DESCRIPTION

We have a new, part‑time opportunity for an Extra Care Assistant (Housing) to work at our Extra Care Service in Bath. You will be part of a dedicated team where you will work with the Extra Care Scheme Manager to provide a high‑quality housing management service, ensuring safe and secure service provision. You will work to ensure our housing management services exceed customer expectations.

This is a part‑time position, working 21 hours per week: Monday, Tuesday, Thursday & Friday, 9 am – 1 pm; Wednesday, 9 am – 2 pm.

Key Responsibilities

• Provide advice and guidance for repairs, tenancy management and rents, handing on to specialist teams across Guinness where required to ensure a high‑quality and responsive service for Extra Care residents.
• Engage and communicate effectively with residents, signposting local area information and services.
• Respond positively and timely, using agreed standards to resolve resident complaints.
• Liaise closely with on‑site contractors to minimise disruption; keep residents informed and updated on the progress of ongoing works.
• Liaise with internal and external teams to ensure all customer concerns are followed up whilst supporting the protection and safety of our customers, with safeguarding procedures ensuring appropriate identification, monitoring and reporting of safeguarding concerns.
• Complete routine health and safety inspections including fire safety and periodic visual inspections of fire equipment and complete relevant electronic reporting, ensuring compliance with all relevant Health and Safety legislation and guidance.

What we are looking for

We are a customer‑focused organisation, so we know that how we do things is just as important as what we do. You'll not only be an experienced customer service professional, but you'll also be a great team player and have a basic understanding of health and safety requirements.

You’ll also be able to demonstrate:

• Experience of working with customers and acting on their feedback to deliver great customer service.
• The ability to work together and communicate well with others.
• Proven problem‑solving and decision‑making skills.
• A good level of IT skills and knowledge.
• Good communication (verbal and written) and administration skills.

Benefits

In return for your dedication and commitment, we offer a fantastic benefits package including:

• Competitive pay – £13.36 per hour, equivalent to £24,343 per annum based on a 35‑hour week.
• Permanent, contracted, part‑time hours.
• Guinness will contribute up to 9% towards your pension on a matched basis.
• Company sick pay after a qualifying period and life assurance.
• Excellent lifestyle benefits portal, including cycle‑to‑work scheme, discounts at supermarkets and many other shops, online retailers & leisure activities.
• Employee Assistance Programme.
• Holidays: 27 days holiday a year, plus bank holidays. Opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme – help you save for your retirement through our workplace pension scheme. Guinness matches your contribution up to 9% and offers a salary sacrifice arrangement.
• Benefits Portal – a lifestyle benefits scheme pulling together a range of special offers and great deals.
• Performance Pay – annual performance score bonus subject to eligibility.
• Life Assurance – three times salary life cover in case of death.
• Health Plan Options – a couple of health care schemes depending on the post grade.
• VDU/DSE – free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work.
• Access to the Finance wellbeing portal.
• Professional subscription – annual payment.
• Travel season ticket loan.
• Car lease scheme.

If you are interested in joining us and would like to apply for this role, please apply with your CV and covering letter.