Export & Logistics Coordinator

ASSA ABLOY Group; Bowburn; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global access solutions provider in Bowburn is seeking an Export & Logistics Coordinator to manage the export process, ensuring compliance and excellent customer service. The ideal candidate will have a strong background in logistics, attention to detail, and experience with international shipping documentation. The role offers a competitive salary and opportunities for career development, with a focus on efficient operational delivery.

Benefits

Learning and career development opportunities

Competitive salary

Pension and well-being programs

Qualifications

• Experience in export, logistics, or supply chain roles, ideally within manufacturing.
• Strong knowledge of international shipping documentation and customs processes.
• Proficiency in freight coordination and maintaining documentation.

Responsibilities

• Deliver customer service excellence by meeting logistics/export expectations.
• Manage export order entry and maintain communication on shipping timelines.
• Prepare accurate export documentation and liaise with logistics partners.

Skills

Customer service excellence

Attention to detail

International trade knowledge

Logistics experience

Organisational skills

Communication skills

Tools

Microsoft Office

ERP/CRM systems

Job description

Overview

As our Export & Logistics Coordinator you will play a critical role in supporting our international operations. A key focus will be on managing all aspects of the export process, including documentation, shipment coordination, customs compliance, and communication with customers and logistics partners. You'll also work closely with internal teams such as planning & production, as your part in the customer service team to ensure on-time, accurate delivery of goods worldwide. This is an excellent opportunity for someone with customer service excellence, strong attention to detail, experience in logistics or international trade, and a passion for smooth operational delivery in a fast-paced environment.

Responsibilities

• Deliver customer service excellence by meeting logistics/export expectations and ensuring regulatory compliance.
• Identify and implement efficiency improvements and cost savings in shipping and warehousing operations.
• Manage export order entry, confirmations and maintain clear communication on product availability and shipping timelines.
• Coordinate with internal teams to align dispatch, delivery and production schedules as well as resolving customer inquiries professionally.
• Oversee international shipments, prepare accurate export documentation and liaise with logistics partners for timely delivery.

Qualifications

• Experience in export, logistics, or supply chain roles, ideally within manufacturing or export-focused environments.
• Strong knowledge of international shipping documentation, export compliance, Incoterms, and customs processes.
• Skilled in freight coordination, record-keeping, and maintaining structured documentation.
• Excellent organisational, time-management, communication, and interpersonal skills.
• Proficiency in Microsoft Office, ERP/CRM systems, and ability to work independently with a proactive problem-solving approach.

About PC Henderson

PC Henderson is a market leader in sliding and folding door hardware solutions. Established in 1921, PC Henderson has been creating the highest quality sliding and folding door hardware for over 100 years. Our products are used in residential, commercial and industrial applications worldwide. Based in County Durham, UK, our manufacturing plant is one of the most advanced of its kind, with ISO 9001 quality standards. We have offices in Ireland, the Netherlands and China, an extensive network of distributors and representatives across the globe, exporting to over 70 countries. PC Henderson is part of the ASSA ABLOY group, the global leader in access solutions.

Benefits

• Learning and career development opportunities, whether online learning, management training or skills enhancement.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle to Work, pension, discount portal, recognition scheme and wellbeing program.