Export Customer Service Supervisor

Search Consultancy LTD; Knowsley; On-site; GBP 35,000; Full time

Job summary

A leading recruitment agency in the UK is seeking an experienced Export Customer Service Supervisor to oversee the customer service team. You will manage the export cycle, ensuring world-class service to global B2B customers while processing orders and handling escalations. The ideal candidate has experience in supervising teams and strong knowledge of international shipping. This full-time role offers a competitive salary and excellent benefits, including 25 days of holidays plus bank holidays.

Benefits

Competitive salary

Immediate start available

No weekends

Free car parking

25 days + bank holidays + birthday off

Qualifications

• Experience supervising/managing a customer service team.
• Experience of sales order processing.
• Strong knowledge of international shipping/export.
• Strong IT skills.

Responsibilities

• Support the Customer Service Manager to lead a small team.
• Oversee the full export cycle and shipping documentation.
• Provide world-class service to global B2B customers.
• Manage customer orders from processing to dispatch.
• Handle customer escalations.
• Complete necessary export documentation.

Skills

Supervising/Managing a customer service team

Sales order processing

Knowledge of international shipping/export

Strong IT skills

Job description

Export Customer Service Supervisor

• Salary - £35,000
• Location - Liverpool / Knowsley (L33)
• Hours - Monday to Friday - 8:45am - 5pm
• Contract - Full time, Permanent
• Holidays - 25 days + bank holidays + birthday off!

An excellent opportunity for an experienced and quality driven Customer Service & Export Supervisor to oversee an established internal Customer Service team.

Working in a fast paced environment you will manage an intimate team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping and dealing with distributors.

In this role as the Customer Service & Export Supervisor you will be responsible for:

• Providing additional support to the Customer Service Manager to lead small customer service team responsible for handling the coordination, processing of orders and requests from customers based both in the UK and internationally

• Looking after the full export cycle with all the shipping documentation.
• Ensure world class service is provided to global B2B Customers via phone and email
• Ensure customer orders are managed from processing through to dispatch, delivery and exportation
• Manage customer orders in line with contractual SLA's around timescales
• Take ownership of customer escalations
• Ensure correct export documentation is completed for customer orders in line with regulatory requirements

Person specification:

• Experience supervising / managing a customer service team
• Experience of sales order processing
• Strong knowledge of international shipping / export
• Strong IT skills

Benefits:

• Competitive salary - £35,000 per annum
• Immediate start available
• No weekends
• Accessible location / free car parking
• Holidays - 25 days + bank holidays + birthday off!

If you are interested in the role then please apply without hesitation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.