Export Customer Service Coordinator

Apex Recruitment - Leamington Spa; Long Eaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in the UK is seeking an Export Customer Service Coordinator for a temporary maternity cover position in Long Eaton. The ideal candidate must be fluent in French and possess experience in export administration, focusing on excellent customer service. Responsibilities include managing logistical operations for overseas clients, ensuring efficient delivery coordination, and maintaining accurate documentation. The role operates on a rotating shift pattern with 37-hour weeks and offers a competitive hourly rate.

Qualifications

• Fluency in French is essential for this role.
• Previous export administration experience, ideally within logistics.
• Excellent communication skills for liaising with stakeholders.
• Strong attention to detail is crucial to the success in this role.
• Ability to work effectively as part of a team.

Responsibilities

• Assist in the set-up and implementation of overseas logistical operations.
• Handle both British and French customers effectively.
• Plan and organize deliveries economically within constraints.
• Manage order inputting, allocation, selection, and load completion.
• Control stock and resolve product-related issues.
• Issue credit notes for wrong deliveries and maintain documentation.
• Promote a professional image in customer interactions.
• Provide clerical and administrative support to logistics.

Skills

Fluent in French

Customer service

Communication skills

Attention to detail

Teamwork

Job description

Export Customer Service Coordinator

Long Eaton

Temporary Maternity Cover

£17.63 per hour

We are recruiting for an experienced Export Customer Service Coordinator, based in Long Eaton on a full-time contract basis. You will be required to be fluent in French and have experience in delivering excellent customer service whilst retaining and expanding the client’s overseas customer and consumer base.

Export Customer Service Coordinator duties-:

• Assisting in the set-up and implementation of overseas logistical operations
• Dealing with both British and French customers and consumers
• Cost effective planning and organisation of deliveries whilst working within the necessary constraints of dates, routes, vehicle sizes and product quantities
• Undertaking all procedures from order inputting, allocation, selection and load completion to crediting and any associated paperwork to ensure customers receive the correct product
• Contributing to the control of stock and dealing with all products related issues
• Ensuring all credit notes are issued in the event of wrong/failed delivery and updating the internal system accurately
• Ensuring that all documentation complies with company directives and legislative requirements
• Promoting a professional image, whilst dealing appropriately with both internal and external customers
• Providing clerical and administrative support to the full logistics process
• You will receive full product training to ensure you can provide excellent advice and guidance on the complete product range

The Ideal Export Customer Service Coordinator:

• Must be fluent in French (essential)
• Will have previous export administration experience, ideally within logistics
• Will be able to offer high levels of customer service whilst
• Will possess excellent communication skills, as this role will require extensive liaison with a variety of internal and external stakeholders
• Will have excellent attention to detail
• Will have the ability to work as part of a team

Working Hours:

This role is worked on a 2-week 37-hour rotating shift pattern as follows:

• 08:00am – 4:30pm Monday to Thursday, Friday 8:00am – 1:00pm
• 09:00am – 5:00pm Monday – Thursday, Friday 08:00 – 3:30pm

Apply today for the Export Customer Service Coordinator position— all applications will be treated in the strictest confidence.