Experienced Receptionist with Administrative Skills

NHS; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in the City of London is seeking an experienced receptionist to join their team. The role involves managing the reception area, handling patient inquiries, and supporting the appointment system. Candidates should have a strong background in busy reception settings. The position offers 24 hours per week, and training on specific software will be provided if necessary.

Qualifications

• Must have experience in reception work.

Responsibilities

• Opening up/locking up of Practice premises.
• Maintaining and monitoring the Practice appointments system.
• Processing personal and telephone requests for appointments.

Skills

Experience working in a busy reception area

Tools

EMIS Web

Docman

Job description

Job Summary

We are looking for an enthusiastic, experienced receptionist with administrative skills, to join our friendly, forward thinking practice team, to work 24 hours a week and provide a high quality service to our 11,300 patients. You will be required to work at Welling. We are a GP training Practice (Bexley & Sidcup VTS).

IT: EMIS Web & Docman in use. Training can be arranged if not familiar with the system.

Job Details

Pay scheme – Salary depending on experience
Contract – Permanent
Working pattern – Part-time
Location – Welling Medical Practice, 12 Avery Hill Road, London SE9 2BD and Welling Medical Practice, 2 Danson Crescent, Welling, Kent DA16 2AT

Job Responsibilities

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Making patients aware of the appointment booking procedure
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information accurately
• Filing and retrieving paperwork
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Re-stock consulting rooms as required
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Processing and recording information in accordance with Practice procedures following Data Protection
• Providing clerical assistance including word/data processing, filing and photocopying

Person Specification

• Essential – Experience working in a busy reception area

Other Information

Disclosures – This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a DBS check will be required.