Experienced Casino Cashier

The Rank Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading casino group in London seeks a skilled Cashier to manage transactions at the cash desk while delivering top-notch customer service. Candidates should possess excellent numeracy skills and a minimum of 12 months experience in a cash handling role. Strong attention to detail and the ability to maintain high professionalism in a fast-paced environment are essential. This position offers flexible shifts in a vibrant gaming venue that prides itself on creating memorable experiences for guests.

Benefits

Hourly pay rate of £16.50 - £18.17

Share of uncapped tips

Paid breaks

28 days of holiday

Life Insurance

Employee Assistance Programme

Qualifications

• Minimum 12 months experience operating as a cashier in a casino cash desk.
• Ability to account for and manage large sums of cash accurately.
• Knowledge of anti-money laundering (AML) procedures is a plus.

Responsibilities

• Manage transactions quickly & efficiently at the cash desk.
• Ensure customer confidentiality while providing excellent service.
• Work alongside a supportive team to improve skills and advance.

Skills

Excellent numeracy skills

Exceptional customer service skills

Strong attention to detail

Excellent communication skills

Ability to work shifts

Teamwork

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK.They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

Benefits

• Hourly pay rate of £16.50 - £18.17 depending on experience
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional 10% per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Are you good with numbers and have a keen eye for detail?

As a Cashier at Grosvenor Casino, you’ll be managing transactions quickly & efficiently, ensuring the cash desk operation runs smoothly – allowing the customer to make the most of their gaming experience – continuing their excitement and entertainment.

Maintaining customer confidentiality is vital in this role, a long side providing a first‑class customer service which means you’ll need high integrity along with great emotional intelligence and social skills.

You’ll work alongside a supportive team, and we’ll help you gain the skills you’ll need to level up to Head Cashier.

Qualifications

• Minimum 12 months experience operating as a cashier in a casino cash desk & PFL is essential
• Excellent numeracy skills, with the ability to account for and manage large sums of cash accurately
• Strong understanding of or willingness to learn legislation related to the cash desk function, sufficient to pass a competency test
• Must be able to work shifts at any time of the day, including weekends and bank holidays
• Exceptional customer service skills with the ability to maintain a professional demeanour in high‑pressure situations
• Proficiency in using cash handling equipment and casino management software
• Demonstrated ability to work effectively in a team environment
• Strong attention to detail and ability to maintain accurate records
• Excellent communication skills, both verbal and written
• Knowledge of anti‑money laundering (AML) procedures and responsible gambling practices
• Ability to stand for extended periods and handle physical aspects of the job
• Flexibility to adapt to changing work schedules and casino needs
• Previous experience in a high‑volume cash handling environment is preferred

Additional Information

Located in the heart of London, The Victoria is Grosvenor Casinos' flagship venue and has been entertaining valued customers for over 60 years.

We've just completed a spectacular £15 million refurbishment, transforming The Victoria into the UK's premier gaming destination. Our upgraded property now boasts two brand‑new cash desks, open layouts, and clear, modern workspaces designed to make your role easier and more enjoyable.

With the largest poker room in the UK, two floors of live gaming, and a vibrant, welcoming team, The Victoria offers an unbeatable experience for both customers and colleagues. This is more than a casino—it's a hub for entertainment, socialising, and unforgettable moments.

Join our elite cashier team today and be part of this exciting new chapter. You'll work at the very heart of the action—the cash desk—where precision, professionalism, and customer care come together.

At Grosvenor Casinos, we're committed to being the UK's most loved casino group. Our venues are more than places to play—they're communities where people relax, connect, and enjoy a safe, welcoming environment.

This is the perfect time to join us as we continue to expand, innovate, and create unforgettable experiences for everyone.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Additional Notes

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.