Experience & Innovation Lead for 5-Star Banking

Vacherin; Greater London; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking an Experience and Innovation Manager in Greater London. This role involves enhancing the guest experience at a prestigious banking client through innovative service delivery and culinary excellence. The ideal candidate will possess strong communication skills, creativity, and the ability to negotiate with external suppliers. Responsibilities include client reporting, supporting events, and ensuring high service standards. Competitive remuneration and extensive personal development opportunities are offered.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Family friendly support

Qualifications

• Ability to negotiate financial agreements with external suppliers.
• Enjoy working with stakeholders and clients.
• Capability to encourage ideas from stakeholders.

Responsibilities

• Ensure best-in-class guest experience service delivery.
• Develop and implement marketing tools to engage customers.
• Sourcing products and trends to enhance guest experience.
• Client reporting and monitoring service delivery standards.
• Support for bespoke internal and external events.

Skills

Excellent communication skills

Self-motivated

Creative and innovative

Strong IT skills

Flexibility and quick thinking

Quality focused

Organizational skills

Job description

A leading hospitality company is seeking an Experience and Innovation Manager in Greater London. This role involves enhancing the guest experience at a prestigious banking client through innovative service delivery and culinary excellence. The ideal candidate will possess strong communication skills, creativity, and the ability to negotiate with external suppliers. Responsibilities include client reporting, supporting events, and ensuring high service standards. Competitive remuneration and extensive personal development opportunities are offered.