Experience Host for Premier Workspaces

JLL; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global property services firm is seeking a Workplace Experience Ambassador to enhance client engagement and deliver exceptional service in Reading. Responsibilities include managing guest inquiries, conducting compliance assessments, and supporting a culture of hospitality within a dynamic team. The ideal candidate will have a passion for customer service and the ability to multitask in a fast-paced environment. This on-site role invites individuals eager to grow their skills in the facility management sector.

Qualifications

• Prior experience in hospitality or facility management preferred.
• Exceptional customer service skills with a passion for hospitality.
• Proficient in Microsoft Office and technology oriented.

Responsibilities

• Provide a warm welcome to all in the reception area.
• Ensure compliance with building security procedures.
• Manage guest inquiries and feedback to improve service.
• Conduct assessments of service delivery compliance.
• Support data collection and analysis for service performance.

Skills

Customer service skills

Communication skills

Multitasking

Proficient with Microsoft Office

Job description

A leading global property services firm is seeking a Workplace Experience Ambassador to enhance client engagement and deliver exceptional service in Reading. Responsibilities include managing guest inquiries, conducting compliance assessments, and supporting a culture of hospitality within a dynamic team. The ideal candidate will have a passion for customer service and the ability to multitask in a fast-paced environment. This on-site role invites individuals eager to grow their skills in the facility management sector.