Experience Development Delivery Partner

NATIONAL TRUST; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading heritage organization is seeking an Experience Development Delivery Partner in the South West of England. This role involves leading initiatives to connect people with cultural heritage through innovative programming and partnerships. The ideal candidate will have a deep understanding of audience development and a commitment to inclusivity. This fixed term contract requires a flexible working approach with significant site visits. You will be instrumental in enhancing visitor experiences while collaborating with various teams to implement best practices.

Benefits

Substantial pension scheme

Free entry to National Trust places

Flexible working

Employee assistance programme

Free parking at most Trust places

Qualifications

• Deep understanding of how to identify, reach, and grow diverse and under-served audiences.
• Experience in identifying training needs and supporting professional development across teams.
• Strategic mindset focused on delivery and impact.

Responsibilities

• Lead initiatives that grow and diversify audiences for National Trust properties.
• Shape programming and product development based on audience insight.
• Collaborate with external organizations to enhance visitor satisfaction.

Skills

Understanding diverse audiences

Visitor journey mapping

Inclusive design principles

Leading cross-functional teams

Commitment to inclusive practice

Job description

**Important notice**

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

This is an exciting opportunity to join our team as a Experience Development Delivery Partner to help shape and deliver experiences that connect more people with the places we care for. Working across the South West region and with national teams, you’ll lead on audience‑focused initiatives that grow engagement, improve access, and bring our strategy to life in creative and inclusive ways. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 9 months.

What it's like to work here

You’ll be part of the Trust’s internal team of specialists: a flexible resource of specialist skills, talent, and expertise. As one of a multidisciplinary team of experts, including curators, fundraisers, building surveyors and project managers, you’ll be working with others to help make things happen. Your contractual place of work will be Lanhydrock (Bodmin Cornwall)

Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.

What you'll be doing

This role is all about creating experiences that connect people with the places we care for. You’ll lead initiatives that grow and diversify our audiences, both on and off our properties.

Drawing on audience insight and evaluation, you’ll shape programming and product development that’s inclusive and engaging. Communities of practice will benefit from your facilitation, helping to share learning and scale innovation across the organisation.

Partnerships will be key, you’ll work with external organisations to reach new and underserved audiences and collaborate with property teams to deliver sustainable growth plans and improve visitor satisfaction.

You’ll also contribute to strategic initiatives across our goals, including access, nature restoration, and inspiring experiences. Inclusive and accessible experiences will be at the heart of your work, and you’ll support others to embed these principles in their own projects.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• Deep understanding of how to identify, reach, and grow diverse and under‑served audiences.
• Knowledge of visitor journey mapping, inclusive design principles, and visitor programming.
• Understanding of how to align audience strategies with broader organisational goals.
• Ability to lead cross‑functional teams, facilitate Communities of Practice (CoPs), and inspire others to adopt best practices.
• Demonstrated commitment to inclusive practice and making spaces welcoming to all.
• Experience in identifying training needs and supporting professional development across teams.

Additional criteria for all other applicants:

• Significance experience in audience and product development, interpretation/exhibition design, programming and partnership working.
• A track record of success working with museums, heritage, cultural organisations, or visitor attractions.
• Strategic mindset with a focus on delivery and impact, in combination with the ability to manage multiple priorities and lead initiatives that support organisational goals

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places