Executive Officer

Brook Street; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A government service provider in the City of London is seeking a Correspondence Officer for a temporary role lasting 3 months. You will manage public inquiries and correspondence, requiring strong written and communication skills. Your responsibilities include liaising with internal teams and ensuring customer needs are met. This office-based position requires resilience and adaptability in a dynamic work environment. Pay is £17.15 per hour, full time, with start date ASAP. Training will be provided.

Qualifications

• Must have excellent written and organizational skills.
• Ability to work independently and as part of a team.
• Strong focus on meeting customer needs.

Responsibilities

• Manage and respond to correspondence from the public and MPs.
• Liaise with policy teams for responses.
• Maintain working relationships with stakeholders.

Skills

Written communication skills

Analytical skills

Attention to detail

Organizational skills

Teamwork

Communication with stakeholders

Tools

Microsoft CRM

Job description

Overview

An exciting opportunity has arisen for correspondence support within the Ministerial and Public Communications Division within the Department for Education. Temp role for 3 months.

Details

• Job Title: Correspondence Officer
• Directorate: Strategy Group
• Grade: EO
• Available on temporary promotion: No (level transfer only)
• Pay: 17.15 per hour
• Location: London
• Type of contract: Temp - 3 Months
• Working pattern requirements: Full time (office based for 5 days per week)
• Closing date: N/A
• Start date: ASAP (to be confirmed)
• Date: 08/12/2025

Background about the team

We allocate, draft and deliver a range of correspondence and parliamentary question functions, working with colleagues across DfE and sometimes in other government departments too, if topics are beyond the scope of DfE policies.

As part of our team, you will help manage and respond to queries from members of the public and Members of Parliament. Full training for this role will be given on the job.

Brief description of allocator role

Core to the role will be written skills, influencing and communication skills. You will need to feel confident in speaking to a wide range of staff from all grades across the department in order to analyse correspondence and propose a response using pre-approved briefing material.

Duties will vary over time and the role holder will need to be adaptable and resilient, ready to undertake a diverse range of tasks including any of the following:

• Dealing with incoming emails and letters, analysing content and progressing them through a Microsoft customer relationship management (CRM) system
• Liaise with policy teams to request input into responses
• Maintain close and effective working relationships with internal and external stakeholders
• Learn how to share and communicate up to date information with your team members
• Other administrative duties involved with correspondence handling
• Support the wider team by identifying potential improvements to the way we work and promoting your ideas

Acceptance Criteria (quality expected)

• Strong focus on meeting the needs of our customers
• Strong team player, working effectively to support colleagues and maintain a strong team dynamic
• Excellent written and organisational skills
• Strong communication skills with the ability to communicate and engage with a range of external stakeholders
• Attention to detail and take pride in your work
• Ability to work independently and as part of a team to meet our targets
• Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy
• As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer
• Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you
• In cases where we have a high volume of ex-military candidates/military spouses/partners, Brook Street will interview the best candidates from within that group