Executive Officer

Brook Street; Croydon; Hybrid; GBP 34,000 - 36,000; Full time

Job summary

A recruitment agency is seeking an Executive Officer for the National Asylum Accommodation Unit in Croydon. This role involves assessing claims for asylum support, managing workflows, and maintaining safeguarding standards. The position is hybrid, requiring 60% office-based work, and candidates must have lived in the UK for over three years. Responsibilities include line management and improving customer service. Salary ranges from £34,000 to £35,700, with additional pay for shift work. Guaranteed interviews for veterans and individuals with disabilities are provided.

Benefits

Guaranteed interview for veterans

Support for candidates with disabilities

Qualifications

• Must have lived in the UK for longer than 3 years.
• Valid passport is required.
• Able to apply for CTC + DBS clearance.

Responsibilities

• Assess claims of destitution for emergency asylum support.
• Manage daily workflow and liaise with duty managers.
• Provide support and advice to administrative staff.
• Line management of Administrative Officers.
• Identify ways to improve customer service.
• Manage post eviction actions according to policy.

Skills

Customer service

Management skills

Knowledge of safeguarding policies

Effective communication

Job description

Home Office - National Asylum Accommodation Unit
Job Description
Executive Officer
Location: Croydon - Ruskin Square
Hybrid - 60% office based 40% remote
Working Days/Hours: Monday to Friday, 37hr pr/w.
When working shifts, AHW rate will be paid after training ends
Base Rate: £34,000 - £35,700
AHW - 16.13% Shifts without nights
Shift pattern:
All required to work 7.24hrs plus breaks

• Start 8-9am Finish 4pm-5pm
• Start 9am-11am- Finish 5pm-7pm
• Start 12 Midday Finish 8pm

£17.60 Standard Rate paid whilst in training.
Rate paid after training and doing shift work £20.11.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Executive Officer.

List the duties of the role:

• Assessing claims of destitution, ensuring that only those entitled to emergency asylum support, in the form of accommodation, receive it.
• Managing the daily workflow, ensuring customers are being dealt with efficiently, professionally and within service standards. Liaising with duty managers should issues arise, identifying solutions and putting plans in place to rectify them.
• Maintaining and applying a sound knowledge of all safeguarding policies, procedures, and systems in relation to vulnerable customers.
• Providing support and advice to administrative staff to ensure they are well placed to comprehensively and consistently advise accommodation providers regarding allocated vulnerable customers. Working in a dynamic and fast paced environment, working flexibly across business priorities to deliver our objectives.
• Line management of AOs by applying HR and Health and Safety policies appropriately. Holding monthly reviews, conducting coaching sessions and supporting their wellbeing.
• Supporting team leaders embedding change, encouraging staff, and actively helping to drive forward Operational Excellence.
• Continually identifying ways to improve customer service and the customer journey, placing the customer at the heart of everything we do. Resolving customer concerns, as required.
• Represent Asylum and Human Rights positively by projecting a professional image to customers, colleagues, and stakeholders to help maintain customer service excellence accreditation.
• Manage a specific Inbox which will receive information on those customers who have Failed To Travel (FTT). This inbox will be operational 7 days a week.
• Liaise with providers to assess and take necessary post eviction and discontinuation actions according to the FTT policy.
• Additional duties within the scope of the grade will vary dependant on business needs.

Training: No annual leave during training period. Up to 4-6 weeks.
Clearance level (to be applied for by Brook Street upon a successful application): CTC + DBS

Role specific requirements: You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that a period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. If you identify as a candidate with a disability or are a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out via the Brook Street website to register your interest and state the role that you are interested in. We are committed to engaging with you.