Executive Assistant to Chief People & Culture Officer

BT Group; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in London is seeking a dedicated Executive Assistant to provide comprehensive secretarial and administrative support to a C-suite executive. The successful candidate will manage complex diaries and travel itineraries, prepare agendas, and streamline email processes. Ideal applicants are proactive, exhibit emotional intelligence, and have advanced digital skills, especially in O365. This role offers a dynamic work environment and numerous development opportunities.

Benefits

10% on target bonus

BT Pension scheme

Equal family leave policy

Enhanced women’s health support

25 days annual leave

24/7 private virtual GP appointments

2 weeks carer’s leave

World-class training and development opportunities

Option to join BT Shares Saving schemes

Qualifications

• Exceptional organisational skills and sound judgment needed.
• Ability to navigate complex structures is essential.
• Strong written and verbal communication skills necessary.

Responsibilities

• Manage complex executive schedules and resolve conflicts.
• Coordinate and optimize travel and administrative support.
• Prepare agendas and maintain meeting governance.

Skills

Proactive & Autonomous

Emotional Intelligence

Relationship Building

Digital Expertise

Communication

Flexibility

Continuous Learning

Problem Solving & Decision Making

Commercial Awareness

Governance & Compliance

Change Leadership

Project Management

Tools

O365

Job description

Overview

This is a pivotal role acting as the central point of coordination, providing comprehensive secretarial, administrative, and confidential support to a C‑suite executive. You will work both independently and collaboratively, proactively anticipating needs and ensuring the smooth running of the office. The role involves managing diaries, travel, inboxes, and meeting governance, as well as preparing reports, presentations, and correspondence. You will plan ahead for key engagements, lead special projects, and support wider business initiatives, all while optimising workflows and aligning priorities with business outcomes.

Responsibilities

• Diary & Meeting Management: Own and manage complex ExCo and Board schedules, resolve conflicts, plan ahead, and ensure seamless integration of personal and business commitments.
• Travel & Admin Support: Coordinate cost‑effective travel itineraries, venue bookings, and lead on finance and HR tasks (expenses, leave, procurement).
• Meeting Preparation & Governance: Prepare agendas, content, and research for meetings; maintain governance processes, track actions, and manage document distribution.
• Email Workflow: Streamline email processes, respond and delegate appropriately, and ensure timely completion of actions.
• Events & Communications: Organise team events, off‑sites, and internal communications; draft messages and manage communication plans for leadership.
• Stakeholder Management: Build strong internal and external relationships, influence outcomes, and drive collaboration across teams.
• Technology & Continuous Improvement: Champion digital tools, implement best practices, and optimise office processes for efficiency.
• Project Delivery: Lead small projects, produce high-quality reports and presentations, and support onboarding of new team members.

  Success in this role requires exceptional organisational skills, sound judgment, and the ability to navigate complex structures. You will be a trusted advisor and key contributor to the leadership team, bringing empathy, energy, and outstanding communication skills to a fast‑paced and challenging environment.

Qualifications

• Proactive & Autonomous: Self‑starter who anticipates needs and works independently.
• Emotional Intelligence: Skilled in influencing decisions, improving relationships, and communicating effectively.
• Relationship Building: Strong professional presence with ability to build networks and influence without direct authority.
• Digital Expertise: Advanced proficiency in O365 and ability to master new technologies.
• Communication: Exceptional written and verbal skills, able to engage stakeholders at all levels.
• Flexibility: Adaptable to changing priorities and occasional travel requirements.
• Continuous Learning: Committed to personal development and sharing best practices.
• Problem Solving & Decision Making: Analytical and intuitive approach to delivering effective solutions.
• Commercial Awareness: Applies cost‑conscious thinking and challenges inefficiencies.
• Governance & Compliance: Knowledge of regulatory standards and risk evaluation.
• Change Leadership: Confident in championing and supporting transformation initiatives.
• Project Management: Experienced in delivering small projects and implementing improvements.
• Leading inclusively and Safely I inspire and build trust through self‑awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision‑making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future‑ready teams where all individuals can be at their best.

Company Overview

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet – we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital‑intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

Benefits

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World‑class training and development opportunities
• Option to join BT Shares Saving schemes.