Events Operations Manager

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global hospitality company seeks a Conference and Events Operations Manager in Glasgow. You will manage all aspects of events to ensure exceptional guest experiences. This role requires strong leadership skills and extensive knowledge of banqueting services. Candidates should have prior experience in high-volume environments. Late nights and weekends are part of the job.

Qualifications

• Previous experience in high-volume venues is essential.
• Supervisory-level applicants will not be considered due to the scale of operations.
• Candidates must demonstrate excellent planning and organizational skills.

Responsibilities

• Manage all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards

Skills

Planning and organizational skills

Interpersonal abilities

Leadership skills

Knowledge of banqueting food service

Job description

Job Description – Events Operations Manager (HOT0BYCA)

Overview

As a Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met.

Work Locations

Hilton Glasgow Hotel 1 William Street Glasgow G3 8HT

Responsibilities

• Manage all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

High-Profile Ballroom Venue with cutting-edge AV technology and multiple bars. Repeat VIP events with large attendee numbers. Previous experience in high-volume venues is essential. Supervisory-level applicants will not be considered due to the scale of operations.

This role involves late nights, weekends, and unsociable hours, overseeing a team of over 100 variable staff members, with up to 50 for standard-sized events. Candidates must demonstrate:

• Excellent planning and organizational skills
• Strong interpersonal and leadership abilities
• In-depth knowledge of banqueting food service

Benefits & Culture

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.