Events Operations Assistant Manager

Dorchester Services; Blacknest; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury hotel chain in Blacknest seeks an Events Operations Assistant Manager. You will assist in leading events teams and ensuring exceptional guest experiences across a stunning 240-acre parkland. Ideal candidates should possess strong English communication skills, leadership experience, and a background in luxury hotels. The role includes a competitive benefits package and opportunities for professional development.

Benefits

Fantastic employee bonus scheme

Complimentary stays across the hotel collection

50% food & beverage discount

Vibrant social events

Discounts in various shops

Competitive private pension scheme

Training and development opportunities

Up to £1,000 bonus for referrals

Qualifications

• Previous experience in a luxury 5-star hotel is preferred.
• Ability to work flexible hours and weekends.

Responsibilities

• Assist the Events Operations Manager in leading and coaching the Events teams.
• Support the smooth running of both departments throughout the day.
• Coordinate and plan the guest's stay, working with all departments.
• Act as a senior member responsible for staff welfare and training.

Skills

Native-level English communication skills

Strong communication and interpersonal skills

Excellent IT skills, including Microsoft Office

Demonstrated leadership or supervisory experience

Job description

Overview

Join us as an Events Operations Assistant Manager at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. In this role you will help our Events teams deliver exceptional service across 240 acres of parkland for guests dining in rooms, social and corporate events or picnics.

Responsibilities

• Assist the Events Operations Manager in leading and coaching the Events teams to provide service excellence.
• Support the smooth running of both departments throughout the day to deliver the best guest experience.
• Coordinate and plan the guest's stay, working with all departments to create a memorable experience.
• Communicate with other departments and the extended hotel team to ensure alignment and seamless operations.
• Act as a senior member of the Events team, responsible for staff welfare, morale, annual performance reviews and training.
• Represent the Hotel’s Vision, Values and culture as an ambassador in all interactions.
• Demonstrate flexibility and consistency in a fast-moving environment.

Qualifications

• Native-level English communication skills, both written and spoken.
• Previous experience in a luxury 5‑star hotel.
• Strong communication and interpersonal skills.
• Excellent IT skills, including Microsoft Office.
• Ability to work flexible hours and weekends.
• Demonstrated leadership or supervisory experience.

Benefits

• Fantastic employee bonus scheme and excellent service charge.
• Complimentary stays (including breakfast) across the Dorchester Collection Hotels.
• 50% food & beverage discount at selected bars and restaurants within the Dorchester Collection.
• Vibrant social events, including a Winter Ball, to bring employees together.
• Discounts in various high street and online shops, enhanced family leave entitlements and a competitive private pension scheme.
• Apprenticeship, training and development opportunities.
• Up to £1,000 bonus when you recommend a friend.
• Immediate wellbeing advice because We Care about our employees.