EVENTS MANAGER THE MIDLAND

Leonardo Hotels UK & Ireland; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Manchester is seeking a Meetings and Events Operations Manager. You will oversee the M&E operations and lead your team to create memorable experiences for guests. The role requires strong leadership, excellent communication skills, and the ability to manage a busy environment. This position offers various perks including a bonus scheme, pension plan, and ongoing training programs.

Benefits

Bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Wellbeing support

Ongoing training programs

Qualifications

• Experience in managing events and operations in the hospitality industry.
• Strong leadership skills to effectively manage a team.
• Excellent communication skills for establishing relationships.
• Ability to multi-task in a busy environment.

Responsibilities

• Manage the M&E operation to ensure excellent customer experiences.
• Lead and support your team effectively during events.
• Maintain communication with event organizers and hotel departments.
• Ensure hotel facilities and equipment are well-maintained.

Skills

Customer retention

Leadership

Communication skills

Multi-tasking

Job description

Overview

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Meetings and Events (M&E) Operations Manager and Head of Department, you’ll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you’ll need to manage the M&E operation with a passion to deliver excellent customer care.

Perks and benefits

• Head of Department bonus scheme: based on our financial and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression

Responsibilities

• Be yourself!
• Be a vibrant host for customers and an expert in recognising their needs- customer retention is a crucial part of this role!
• Be hands on and visible in the operation with the ability to lead and multi-task
• Keep the details in mind- you’ll take ownership for ensuring the hotel facilities and equipment are well-maintained
• Have great communication skills- it’s important to establish relationships with organisers, and other departments within the hotel!
• Ensure that staffing levels are adequate for upcoming events

Why join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role! “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there’s never been a more exciting time to come join us!

About The Midland Hotel

Situated in the heart of the city, The Midland is a luxury hotel in Manchester like no other. Host to an array of Kings, Queens, Presidents and Prime Ministers over the years, you can rest assured knowing that you’ll be staying in one of most iconic and historic hotels in Manchester.

As a four star hotel, The Midland features 312 pristine bedrooms, two award-winning restaurants, Adam Reid at the French and Mr Cooper’s, an elegant Tea Room, a newly refurbished bar and lounge and 14 impressive conference and meeting rooms to fulfil all your business needs.

If you’re looking to make the most of your time in Manchester, look no further than The Midland Hotel. Our guests will also benefit from our award-winning luxurious spa, The Spa At The Midland. Designed with relaxation in mind, our tranquil spa offers a wide range of treatments including our unique Rasul Spa experience.

About Leonardo Hotels

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!