Evening Room Attendant

The Savoy; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned luxury hotel in England is seeking a dedicated Guest Servicing Agent to uphold high hospitality standards while ensuring guest satisfaction. Your role will involve servicing guest rooms, public areas, and handling requests discreetly. With at least one year of experience in hospitality, you will work flexible hours, fostering positive relationships while fulfilling responsibilities. The hotel offers competitive salaries, exclusive discounts, and recognition for employee excellence.

Benefits

Competitive salary

Accrued holidays

Exclusive discounts for hotel services

Gym access

Laundry services for colleagues

Qualifications

• Flexibility to work 40 hours Monday to Sunday, different shifts.
• Able to work under pressure and at high speed.
• Warm, enthusiastic personality building trust.

Responsibilities

• Ensure guest rooms and public areas meet cleanliness standards.
• Handle guest requests with care and attention.
• Engage in meaningful conversations to enhance guest experience.

Skills

Outstanding communication skills

Problem solving abilities

Attention to detail

Education

1 year minimum experience in the hospitality industry

6 months minimum in housekeeping

Job description

Overview

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi skilled Guest Servicing Agent. Working hours: 14.30 to 23.00

Key Responsibilities

• Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
• Handling guest requests, belongings and personal items with the utmost care, security and discretion
• Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
• Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
• The careful processing of guest garments and staff uniforms/garments
• Always putting our guests first
• To prepare guest rooms and public areas
• To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
• To replace mini-bar glasses, mugs and cutlery in the rooms
• To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified
• To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards
• To complete audits of the rooms on occupied rooms and departure rooms
• To ensure service areas are kept tidy and clear in coordination with the HOH porters
• To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
• To assist in our guest cloakrooms
• Provide directions and assist with all guest enquiries
• Handle guests' property securely, accurately and efficiently
• Liaise with security over any concerns or issues with guest items
• Ensure all required items are kept clean and replenished
• Cleaning of guest toilets and nearby public areas
• To assist in the laundry and with valet services
• Collecting, processing and delivering laundry, dry cleaning and pressing for guests
• Assist with packing/unpacking/room moves for guests
• Polishing guest shoes
• Accurately recording and charging all items
• Sewing and garment repairs
• Operating laundry equipment correctly
• Assisting in controlling linen stocks and linen inventories
• Accurately processing and distributing staff uniforms, communicating damage and missing items
• Ensuring all communications with guests are in line with our service standards
• Having thorough knowledge of hotel services and facilities to share with our guests
• Ensuring safe and secure use of master room keys
• Other duties as specified by Housekeeping leadership
• Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking
• The ability to prioritise and organise yourself
• Able to work under pressure and at high speed
• Warm, enthusiastic and positive personality with the ability to build trusting relationships with others
• 'Can do' attitude and able to adapt to changes
• Problem solving abilities
• Attention to detail
• Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
• The desire to develop your skills to include public areas, laundry and cloakroom

Qualifications

• Desirable: 1 year minimum experience in the hospitality industry preferred. And 6 months minimum in housekeeping.
• Flexibility: Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
• Outstanding communication skills

About the Employer and Benefits

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and the screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

• Competitive salary, pension
• Accrued holidays
• Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) + 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants + 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&B and retail

Awards and Recognition

• Top Ten (Big Organisations) - Sunday Times Best Places to Work 2025
• HR in Hospitality Awards 2025: Excellence in Employee Experience, HR Team of the Year, HR Leader of the Year
• Institute of Hospitality Awards 2025: Talent Development Team of the Year