Estates Services Admin

Public Sector; Bexleyheath; On-site; GBP 10,000 - 40,000; Full time

Job summary

A public sector organization in Bexleyheath seeks an Estate Services Administrator to support the effective delivery of estate services across a busy housing portfolio. The role involves coordinating grounds maintenance and caretaking contracts, maintaining service delivery records, and managing resident interactions empathetically. Ideal candidates will possess strong organizational skills, be proficient in Microsoft Office, and have a full UK driving licence. This role is crucial for ensuring high standards in estate management for residents.

Qualifications

• Strong organisational skills and excellent attention to detail.
• Confident communication skills for managing resident interactions.
• Ability to prioritise and manage multiple tasks effectively.

Responsibilities

• Support coordination of grounds maintenance and caretaking contracts.
• Maintain accurate records of service delivery and contractor performance.
• Handle resident complaints and queries professionally.

Skills

Strong organisational skills

Excellent attention to detail

Confident communicator

Ability to manage resident interactions

Ability to prioritise tasks

Proficient in Microsoft Office

Job description

An exciting opportunity has arisen for an Estate Services Administrator, playing a key role in supporting the effective delivery of estate services across a busy housing portfolio. This role is central to ensuring high standards in grounds maintenance, caretaking, waste management and resident engagement, while providing vital administrative and operational support to contract management teams. You’ll be part of a service-driven environment focused on maintaining clean, safe and well-managed estates for residents.

Key Duties

• Support the coordination, monitoring and day-to-day administration of grounds maintenance and caretaking contracts
• Maintain accurate records of service delivery, site visits, inspections and contractor performance
• Assist with managing fly-tipping and waste-related issues, liaising with contractors and local services to ensure timely resolution
• Handle resident complaints and queries in a professional, empathetic and resident-focused manner
• Provide clear communication and regular updates to residents regarding estate services and works
• Coordinate contractor access to estates and blocks, resolving access issues to prevent service delays
• Carry out estate inspections and quality audits to assess cleanliness, grounds maintenance standards and caretaking performance
• Record findings, elevate issues and follow up with contractors to ensure corrective actions are completed
• Support ad hoc estate tasks, inspections and operational problem-solving as required
• Prepare and collate data for monthly reports, meeting notes and performance monitoring
• Maintain databases, filing systems and communication logs to ensure compliance and transparency
• Raise purchase orders and liaise with contractors regarding instructions and service delivery

Client Requirements

• Strong organisational and administrative skills with excellent attention to detail
• Confident communicator with the ability to manage resident interactions professionally and sensitively
• Ability to prioritise and manage multiple tasks in a fast-paced, operational environment
• Experience within housing, estate services, facilities management or a similar environment (desirable but not essential)
• Proficient in Microsoft Office and administrative systems
• Full UK driving licence