Estate Services Contract Manager: Clean & Grounds (London)

Pertemps; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing provider in London seeks a proactive Contract Manager to oversee cleaning and grounds maintenance contracts. This role includes managing a team, ensuring contract compliance, and enhancing service quality. Candidates should have experience in contract management, strong relationship-building skills, and a commitment to customer care. This is an excellent opportunity to contribute positively to community-focused outcomes and join a supportive organization.

Qualifications

• Experience managing customer-facing teams in contract management or estate services.
• Ability to manage KPIs and a dispersed workforce.
• Strong commitment to maintaining estate standards.
• Excellent written skills for producing clear reports.
• Strong IT skills for data analysis.

Responsibilities

• Manage estate cleaning and grounds maintenance contracts effectively.
• Conduct monthly performance meetings, monitoring SLAs and KPIs.
• Line-manage Contract Monitoring Officers and ensure contract compliance.
• Investigate and respond to resident enquiries and complaints.
• Identify issues and recommend service improvements.

Skills

Contract management

Relationship-building

Performance management

Problem-solving

Customer care

Data analysis

Communication skills

Job description

A leading housing provider in London seeks a proactive Contract Manager to oversee cleaning and grounds maintenance contracts. This role includes managing a team, ensuring contract compliance, and enhancing service quality. Candidates should have experience in contract management, strong relationship-building skills, and a commitment to customer care. This is an excellent opportunity to contribute positively to community-focused outcomes and join a supportive organization.