Estate & Housing Manager — Community Living & Safety

Home Group Limited; Greenhill; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A community-focused housing organization is seeking an experienced Housing Manager. This role involves delivering exceptional customer service, managing community estates, and ensuring high living standards for residents. The position offers a salary between £32,000 and £38,000 per annum based on skills and experience, along with generous benefits including health plans and 34-39 days of leave. The working model is hybrid, allowing flexibility in commuting.

Benefits

Health Cash Plan

800+ high-street discounts

34 days of leave plus volunteering time off

Mileage reimbursement for hybrid working

Qualifications

• Previous experience in housing management or a related role.
• Good knowledge of housing law, tenant responsibilities, and universal credit flows preferred.
• Strong customer-service orientation and ability to deal with difficult situations.
• Capability to work independently and manage a flexible diary.

Responsibilities

• Proactively manage anti-social behaviours and public nuisance.
• Respond to customer queries and complaints in a timely manner.
• Manage the voids process and liaise with local authorities.
• Conduct estate inspections and engage with contractors.

Skills

Housing management experience

Customer service orientation

Knowledge of housing law

Ability to handle difficult situations

Job description

A community-focused housing organization is seeking an experienced Housing Manager. This role involves delivering exceptional customer service, managing community estates, and ensuring high living standards for residents. The position offers a salary between £32,000 and £38,000 per annum based on skills and experience, along with generous benefits including health plans and 34-39 days of leave. The working model is hybrid, allowing flexibility in commuting.