ERP Functional Specialist

Survitec Group Limited; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking an ERP Functional Specialist to enhance client support, configure ERP systems, and streamline business processes. The successful candidate will have strong skills in ERP platforms including IFS, INFOR, and Microsoft Dynamics, along with proven experience in business process mapping and requirements analysis. This role offers an opportunity for professional growth while contributing to the optimization and innovation of business operations.

Qualifications

• Proven experience with ERP systems in IFS, INFOR, or Microsoft Dynamics.
• Strong understanding of business processes and functional areas.
• Excellent analytical and problem-solving skills.
• Proven effective communication skills.

Responsibilities

• Provide client support and oversight of 3rd party vendors.
• Analyse business processes and requirements.
• Configure and implement ERP systems to meet client needs.
• Provide training to end-users.
• Document functional specifications and test plans.
• Collaborate with technical teams to customise ERP solutions.
• Conduct system testing and ensure data integrity.
• Own continuous improvement initiatives.

Skills

Business process mapping

Requirements analysis

ERP systems (IFS, INFOR, Microsoft Dynamics)

System configuration

User training

Problem-solving

Data analysis

Education

Degree in Information Technology or Business Administration

Tools

SQL

PL/SQL

Excel

Power BI

Job description

Vacancy Title: ERP Functional Specialist– Information Technology

Vacancy Location: UK

Engagement Type: Permanent, Full-Time

Your New Role

You will be an expert in many operational process areas of a business (Finance, Manufacture, Service/Rental, Supply Chain, etc.) coupled with expert use and configuration of ERP system(s). Although this role will be as a functional specialist, you will also have the opportunity to touch on elements of other ERP specialist roles, such as ERP Implementation Specialist, ERP Software Specialist, ERP Technical Specialist, and ERP Finance Specialist.

As one of the ERP Functional Specialists, you will map and review the existing business process, analyse potential improvements, and recommend how these can be changed or improved by reviewing and suggesting alternatives, then documenting the approach. You will train the business in best practice and operational efficiency, and manage and maintain the base data configuration of the platform in line with corporate controls.

The functional specialist will use information alongside industry standards and specialisation to judge the best solutions for the business. Business management is complex, with many factors changing the course of a decision, and it is the role’s responsibility to address as many factors pre‑emptively as possible.

This is a client‑facing role that requires strong business operational experience and a desire to learn ERP platforms.

What You Can Expect from the Role

The Information Technology family provides, maintains, optimises, and expands the business systems needed to support business operation, communication, data collection and management, decision making, and management of customer relationships. It innovates and digitally transforms business process and safeguards our business, customer, and personal data.

Key responsibilities and accountabilities

• Providing client support, including triage and oversight of any 3rd party vendors.
• Analyse business processes and requirements.
• Configure and implement ERP systems to meet client needs.
• Provide training to end‑users.
• Document functional specifications and test plans.
• Collaborate with technical teams to customise ERP solutions.
• Conduct system testing and ensure data integrity.
• Offer post‑implementation support and troubleshooting.
• Own continuous improvement initiatives to develop the business and systems.

The Experience, Qualifications and Skills You Will Have

Business Process Mapping

Demonstrated experience in analysing, mapping, and optimising business processes across departments. Ability to document current (as‑is) and future (to‑be) workflows, identifying inefficiencies and recommending improvements to support business transformation and system implementations.

Requirements Analysis

Skilled in gathering, validating, and prioritising functional and non‑functional business requirements through stakeholder interviews, workshops, and document reviews. Capable of translating business needs into clear specifications for technical teams and vendors.

ERP Systems (IFS, INFOR, Microsoft Dynamics)

Hands‑on experience with ERP platforms, particularly IFS, INFOR, and Microsoft Dynamics. Involved in end‑to‑end ERP lifecycle activities such as implementation, configuration, upgrades, and enhancements. Strong understanding of core ERP modules such as finance, supply chain, manufacturing, and HR.

System Configuration

Proficient in configuring system settings to align with business requirements. Ability to work closely with vendors, developers, and users to test and validate system changes while ensuring minimal disruption to business operations.

User Training

Responsible for designing and delivering end‑user training tailored to varying levels of technical knowledge. Ability to develop training materials and conduct workshops or one‑on‑one coaching sessions to ensure successful system adoption.

Documentation

Adept at producing high‑quality documentation including business requirements documents, process maps, functional specifications, user guides, test scripts, and training materials. Ensures documentation is clear, accurate, and accessible for ongoing system support and audits.

Problem‑Solving

Strong analytical and critical thinking skills to investigate system and process issues. Able to collaborate with cross‑functional teams to identify root causes and implement effective solutions in a timely manner.

Data Analysis

Experience in extracting, analysing, and interpreting data to support decision‑making and identify trends or issues. Ability to create dashboards, reports, and data visualisations using tools such as Excel, Power BI, or other analytics platforms.

Essential Criteria

• Degree or equivalent in Information Technology, Business Administration, or a related field.
• Proven experience with ERP systems in IFS, INFOR, or Microsoft Dynamics.
• Strong understanding of business processes and functional areas.
• Excellent analytical and problem‑solving skills.
• Proven effective communication skills – ability to build partnerships and work collaboratively with diverse teams.

Desirable Criteria

• Business experience in a similar role.
• Working knowledge of SQL and PL/SQL for querying and managing data in relational databases, including scripting for data migration, reporting, or system integration.
• Actively seeks new ways to grow and be challenged.

How to Apply

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