ER Specialist

Syme Drummond Ltd; Remote; GBP 34,000 - 40,000; Full time

Job summary

A national charity organization is seeking an ER Specialist to manage complex employee relations cases fully remote across the UK. This role requires significant experience in ER casework, a strong understanding of employment law, and the ability to coach and support team members. You will ensure cases are handled effectively, support managers, and contribute to improvements in ER processes. If you're ready to influence change in a supportive environment, apply now.

Qualifications

• Significant experience managing complex, high volume ER casework.
• Strong understanding of employment law and ER best practice.
• Ability to coach, mentor and support advisors.

Responsibilities

• Take ownership of complex, sensitive ER cases across various issues.
• Oversee case progression and prioritization.
• Support managers with policy interpretation and decision making.

Skills

Coaching and mentoring

Stakeholder communication

Strong organization

Understanding of employment law

Job description

ER Specialist – Permanent

Fully Remote (UK-wide)
Up to £40,000 DOE

Highly experienced ER specialist who thrives in fast paced environments?

Enjoy bringing structure, clarity and confidence to complex casework and guiding others?

We are supporting one of our favourite third sector customers, a national charity undergoing positive change within its People function. This is an excellent opportunity to join a warm, people centred organisation and step into a role with real influence, acting as a key support and deputy to the ER Manager while helping shape a newly restructured advisory service.

What you will be doing

In this role you will take ownership of complex, sensitive and high volume ER cases across conduct, grievance, sickness and capability. You will be the escalation point for contentious matters and support managers up to senior leadership level.

You will also play a key role in the day to day running of the ER team by:

• Overseeing case progression, prioritisation and allocation
• Coaching and mentoring People Advisors to build capability
• Supporting managers with people practice, policy interpretation and decision making
• Ensuring cases are managed consistently and in line with legislation and organisational policies
• Contributing to improvements in ER processes, resources and guidance
• Deputising for the ER Manager when required

This is a visible role that partners closely with Heads of Service Delivery and senior stakeholders.

Why this role

• Fully remote with minimal travel
• Opportunity to step into a deputy style role within a supportive ER team
• Complex, interesting caseload where your judgement will genuinely make a difference
• Chance to help embed new ways of working across a restructured advisory function
• Warm, grounded culture with a highly regarded ER Manager
• A role where coaching, influence and relationship building really matter

What you will bring

• Significant experience managing complex, high volume ER casework
• Strong understanding of employment law and ER best practice
• Ability to coach, mentor and support advisors
• Calm, pragmatic approach and excellent stakeholder communication
• Strong organisation, accuracy and documentation capability
• Experience working in high volume, multi-site environments
• Union experience desirable but not essential

Interested?

Apply now or drop me a note for a confidential chat and I’ll share the next steps and timelines. You can reach me at [e-mail] for more info.