Environmental Liaison Officer

UNITED UTILITIES GROUP PLC; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water utility provider in the UK seeks professionals to support compliance inspections and maintain relationships with regulatory bodies. The role requires strong leadership and problem-solving skills, alongside a deep understanding of water industry regulations. Offering competitive benefits and a supportive workplace culture, this position is vital in enhancing environmental compliance and performance.

Benefits

26 days annual leave

Up to 14% employer pension contribution

Performance-related bonus scheme

Healthcare plan

Gym and wellness benefits

Flexible benefits

Enhanced parental leave schemes

Qualifications

• High level of understanding of water industry regulations.
• Full driving license for site visits.
• Proven leadership and analytical skills.
• Ability to develop solutions to problems.

Responsibilities

• Support operations with compliance assessments.
• Drive site standards conversations.
• Undertake proactive site audits.
• Build relationships with the Environment Agency.

Skills

Understanding of regulatory framework

Leadership skills

Problem-solving skills

Networking skills

Analytical skills

Tools

Microsoft Office

iComply

OMS

JIRA

Job description

Overview

We\'re looking for proactive and collaborative professionals to strengthen our relationship with the Environment Agency and support our operational teams across both Network and Process. In this role, you\'ll be the vital link between operations and the regulator—providing expert support during and after compliance inspections, helping to drive improvements, and building trust through credible, timely actions. Your work will play a key part in ensuring we not only meet regulatory requirements but also continue to raise the bar on environmental performance and compliance.

These roles will be in the following areas: Crewe, Northwich, Warrington North, Cumbria, Blackburn, Manchester & Liverpool.

Responsibilities

• To support operations with the increased number of compliance assessments seen and anticipated in the future.
• To proactively drive site standards conversations.
• To support operations in the resolution of actions which may be recorded as part of Compliance Inspections.
• To undertake proactive site audits.
• To analyse themes highlighted during Compliance Inspections.
• To act as a supportive challenge to operations ahead of any inspections.
• To undertake ad-hoc audits of operational sites.
• Support & facilitate EA County relationships and meetings with operational teams.

Qualifications and Skills

• Able to demonstrate a high level of understanding and knowledge of the regulatory and legislative framework surrounding the water industry.
• Full driving license is essential, as site visits form a key part of the role.
• Proven strong leadership skills.
• Detailed knowledge of the regulations covering environmental permitting.
• Ability to use main Microsoft Office tools and corporate systems (iComply, OMS, and JIRA).
• Demonstrable networking skills and experience of external business interactions.
• Extensive problem-solving skills with the ability to identify, develop and drive solutions to a wide range of problems whilst knowing when to escalate or seek support from others.
• A proven track record of achieving goals, objectives and key performance measures.
• Excellent proven analytical, problem solving and decision-making skills.

The Application Journey

The application journey has 3 steps:

• Recruitment Team CV screen
• Recruitment & Hiring Manager meeting
• We anticipate holding interview w/c 13th October 2025. Your interview will consist of a presentation, technical leadership and value interview.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

About United Utilities

United Utilities\' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We\'ve got a lot to offer. You\'ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.