Environmental Liaison Officer

United Utilities; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading utility provider in the UK is seeking professionals to enhance relationships with the Environment Agency and support operational teams. The role requires strong leadership, problem-solving abilities, and regulatory knowledge to ensure compliance and drive improvements in environmental performance. Candidates should be adept in conducting audits and facilitating communication between teams. The position includes competitive benefits and opportunities for professional growth.

Benefits

Generous annual leave package

Competitive pension scheme

Performance-related bonus

Comprehensive healthcare plan

Gym and wellness discounts

Flexible benefits

Qualifications

• High level of understanding of the regulatory framework for the water industry.
• Proven leadership ability in managing teams and projects.
• Detailed knowledge of environmental permitting regulations.

Responsibilities

• Support operations with compliance assessments.
• Conduct proactive site audits and analyse inspection themes.
• Facilitate relationships between operational teams and the Environment Agency.

Skills

Leadership skills

Regulatory knowledge

Analytical skills

Problem-solving skills

Networking skills

Tools

Microsoft Office

iComply

OMS

JIRA

Job description

Overview

The Role

We're looking for proactive and collaborative professionals to strengthen our relationship with the Environment Agency and support our operational teams across both Network and Process.

In this role, you'll be the vital link between operations and the regulator-providing expert support during and after compliance inspections, helping to drive improvements, and building trust through credible, timely actions.

Your work will play a key part in ensuring we not only meet regulatory requirements but also continue to raise the bar on environmental performance and compliance.

Areas

Crewe, Northwich, Warrington North, Cumbria, Blackburn, Manchester & Liverpool.

Key Accountabilities

• To support operations with the increased number or compliance assessments seen and are anticipated in the future.
• To proactively drive site standards conversations.
• To support operations in the resolution of actions which may be recorded as part of Compliance Inspections.
• To undertake proactive site audits
• To analyse themes highlighted during Compliance Inspections.
• To act as a supportive challenge to operations ahead of any inspections.
• To undertake ad-hoc audits of operational sites.
• Support & facilitate EA County relationships and meetings with operational teams.

Essential Skills & Experience

• Able to demonstrate a high level of understanding and knowledge of the regulatory and legislative framework surrounding the water industry.
• Proven strong leadership skills
• Detailed knowledge of the regulations covering environmental permitting
• Ability to use main Microsoft office tools and corporate systems, (iComply, OMS, and JIRA)
• Demonstrable networking skills and experience of external business interactions
• Extensive problem-solving skills with the ability to identify, develop and drive solutions to a wide range of problems whilst knowing when to escalate or seek support from others
• A proven track record of achieving goals, objectives and key performance measures.
• Excellent proven analytical, problem solving and decision-making skills

The application journey

• Recruitment Team CV screen
• Recruitment & Hiring Manager meeting
• We anticipate holding interview w/c 13th October 2025. Your interview will consist of a presentation, technical leaderships and value interview.

Benefits

A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays

• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes