Enterprise Service Management Pre-Sales Solution Architect

Adecco; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment agency is seeking a Pre-Sales Solution Architect in the UK to lead enterprise service management solutions. The role involves collaborating with various teams to design integrated solutions focusing on automation and governance, requiring strong ITIL and ServiceNow expertise. Ideal candidates will have proven experience in IT service delivery and excellent communication skills.

Qualifications

• Proven experience designing enterprise service management or IT service delivery solutions.
• Strong knowledge of ITIL, SIAM, and ServiceNow.
• Excellent communication and collaboration skills.

Responsibilities

• Lead the lifecycle of enterprise service management solutions.
• Collaborate to integrate Digital SIAM processes and ITSM platforms.
• Deliver integrated solutions with a focus on automation and governance.

Skills

Designing enterprise service management solutions

ITIL knowledge

Knowledge of SIAM

ServiceNow expertise

Excellent communication skills

Problem-solving

Job description

Overview

Enterprise Service Management (ESM) Pre-Sales Solution Architect

Location: UK Wide - Hybrid (client sites, offices, and home working)
Clearance required: Eligible for Security Check (SC) clearance)

What I'll do

Lead the full lifecycle of enterprise service management solutions—from shaping ideas and supporting bids through to early-stage delivery. Collaborate across teams to integrate Digital SIAM processes and ITSM platforms (including ServiceNow) into cohesive, client-focused solutions. Partner with sales, delivery, legal, and commercial teams to develop clear, compelling, and competitive proposals. Deliver integrated solutions that exceed expectations, embedding automation, cloud, and sustainability within strong service management and governance frameworks. Design cost-effective, risk-aware architectures and governance models aligned with ITIL standards and client needs.

What you'll bring

• Proven experience designing enterprise service management or IT service delivery solutions, ideally in pre-sales or bid environments.
• Strong knowledge of ITIL, SIAM, and ServiceNow, with a drive for innovation and continuous improvement.
• Strategic and commercially aware mindset—balancing cost, value, and risk.
• Excellent communication and collaboration skills, with the ability to inspire confidence and bring people together.
• Analytical yet creative problem-solving approach, always focused on client value.